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Nordson Corporation · 12 hours ago

Sr. Mgr., Sales Operations

Allen, TX

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Nordson Corporation is seeking a Senior Manager of Sales Operations who will act as the internal business leader responsible for enabling divisional growth across all product lines. This role focuses on providing operational support, driving continuous improvement, and optimizing the performance of sales teams through data-driven insights and effective sales processes.

IndustrialManufacturingPackaging ServicesTest and Measurement

Responsibilities

Deliver and manage annual and quarterly sales forecasts for capital and consumables in collaboration with Product Line Management

Track and analyze key sales metrics (revenue, ASP, profit, and consumable adoption) to ensure strong performance across regions

Review pipeline health and accuracy; build dashboards for regional and strategic account visibility

Identify at-risk accounts and create corrective action plans with Sales Managers

Drive Sales metrics and lead countermeasure initiatives

Track and manage effectiveness of Trade shows in conjunction with the marketing team

Coordinate with the Operations team through the SIOP (Sales, Inventory & Operations Planning) process to ensure all sales forecasts, surge planning, and ramp-up plans are proactively communicated and operationally aligned

Partner with Sales Managers, SAMS and RAMs to create territory-level playbooks (replacements vs. new business, selling against competition)

Collaborate with Strategic Account Managers on distributor negotiations, contract pricing, quota setting, and field enablement

Support segmentation strategies to prioritize accounts and maximize impact

Provide sales operations guidance for new product launches and major account initiatives

Support and collaborate on sales acceleration to commercialize and scale new products by supporting growth and strategy partners

Lead Sales Force CRM implementation and optimization

Lead implementation of Customer Success element and continuously improve processes once developed

Create and manage standard work for divisional processes, ensuring consistency and repeatability

Collaborate with Marketing & Engineering on customer journey mapping, messaging, and product launches

Align with Clinical Specialists to integrate field insights into training and customer engagement strategies

Work with Operations to optimize supply planning for capital and consumable product lines

Drive customer feedback initiatives, including Net Promoter Score (NPS) tracking and service improvements

The end-to-end process of drafting, negotiating, executing, and maintaining agreements to ensure compliance, mitigate risk, and optimize business performance throughout the contract lifecycle

Lead assessments to eliminate inefficiencies and reduce cycle time in the sales process

Champion data-driven decisions that improve adoption and expand customer relationships

Qualification

Sales ForecastingSales AnalyticsSales Force CRMProcess ImprovementCustomer ExperienceCross-Functional LeadershipAnalytical SkillsMicrosoft Office 365Communication SkillsProject Management