Jabil · 1 month ago
IT Supervisor
Salisbury, NC
Full-time
Onsite
Mid, Senior Level
1+ years expJabil is a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. The IT Supervisor will lead and supervise IT staff, focusing on operational issues and opportunities for improvement while ensuring efficient IT service delivery.
ElectronicsHardwareManufacturing
Responsibilities
Lead and supervise IT staff and the activities associated with the identification, prioritization, and resolution of day-to-day operational issues and opportunities for improvement
Ensures that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately. Assigns personnel to various operations and directs their activities
Interact with peers and customers regularly, focusing on business processes and business systems
Reviews and evaluates work and prepares performance reports
Participate in the Recruitment of IT support personnel
Training of site and corporate tools, processes and service delivery
Participate in Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs, etc
Participation in metrics management and performance of IT support and services
Participation and coordination of work schedules, priorities, and performance management of personnel for IT-related tasks and services
Participate and drive toward continuous improvement in metrics, performance and customer satisfaction of the team, including the analysis of key metric data
Compliance with regulatory requirements, Security policies, and SOX-related activities
Schedule personnel job duties to provide necessary coverage
Participate in the exchange of ideas and information within the department
Organize verbal and written ideas clearly and use an appropriate business style
Provide regular updates to appropriate managers
Assure that procedures and work instructions are efficient and not redundant
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in the field”
Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority
Confer with the reporting manager on complex or unusual situations
Establish new measurement systems if/where possible
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
Ability to work effectively under pressure with constantly changing priorities and deadlines
Understand and embrace the business and IT strategic direction
Understand business processes and business tools in the current environment
Adhere to all safety and health rules and regulations associated with this position and as directed by the supervisor
Engage with customers to evaluate issues and opportunities for improvement
May perform financial-related duties as directed by the supervisor
Project Management as required
May perform other duties and responsibilities as assigned
Qualification
Required
Demonstrated leadership experience
Project management experience
Interpersonal skills in working with the customer, management and technical teams in a 'self-starter' role
Excellent written and verbal communication skills
Strong attention to detail
SAP knowledge
Regular business hours + on call. Some additional hours may be required
Must have a US passport to travel to other Jabil sites, domestic and/or International, up to 10%
Experience required using ServiceNow, Zebra, Power BI
Knowledgeable of Tracert, ping, telnet
Preferred
Bachelor's Degree preferred, or an equivalent combination of education, training or experience
Minimum of 1-2 years of management experience preferred
ITIL experience preferred
Communicating in Spanish is preferred
Benefits
Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
401K Match
Employee Stock Purchase Plan
Paid Time Off
Tuition Reimbursement
Life, AD&D, and Disability Insurance
Commuter Benefits
Employee Assistance Program
Pet Insurance
Adoption Assistance
Annual Merit Increases
Community Volunteer Opportunities
Company
Jabil
Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services.
10001+ employees
H1B Sponsorship
Jabil has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (32)
2023 (40)
2022 (71)
2021 (39)
2020 (60)
Funding
Current Stage
Public CompanyTotal Funding
$3.2B2025-06-18Post Ipo Debt· $3.2B
1993-05-07IPO
Leadership Team
Steve Borges
EVP/CEO Jabil Heal
Sherman Tang
CTO, Compute and Storage
Recent News
Think Business
2026-01-11
Research & Development World
2026-01-11
The Motley Fool
2026-01-09
Company data provided by crunchbase