Driven Brands Inc. · 4 days ago
Director, IT Service Portfolio & Process Excellence
North Carolina, United States
Full-time
Onsite
Director/Executive
$120K/yr - $215K/yr
10+ years expDriven Brands Inc. is North America's largest automotive services company with a portfolio of iconic brands. The role involves leading the management of the IT Service Portfolio and spearheading process improvement initiatives to enhance IT service delivery and alignment with organizational goals.
AutomotiveMarket ResearchMarketing
Responsibilities
Lead the continuous design and expansion of the IT Service Portfolio to optimize and align IT services with organizational goals
Define and maintain a comprehensive portfolio of IT services, ensuring strategic alignment and value delivery
Collaborate on forecasting processes, incorporating IT financials to ensure accurate predictions and resource allocation
Provide training and support to the larger IT organization on financial acumen for both IT Operational activities and IT Projects
Project Manage and coordinate annual operating plans for the IT organization
Identify and implement opportunities for process improvements across all IT towers
Develop and report KPI metrics to drive accountability
Implement best practices to enhance efficiency, accuracy, and transparency in IT processes
Lead special project initiatives that could cross various IT domains
Create detailed process documentation, SOPs, Knowledge base articles and standards
Facilitate training and adoption of the service portfolio enterprise wide
Identify gaps and recommend corrective actions to maintain service quality
Promote a culture of fiscal responsibility and customer-centric service delivery
Track performance metrics for request fulfilment and stakeholder satisfaction
Qualification
Required
Bachelor's degree in information technology or related field
10-15+ years of experience with increasing responsibility in an IT or business-related role
Proven experience in IT financial management and portfolio management
Strong understanding of IT Service Portfolio Management concepts and methodologies
Strong understanding of IT capitalization principles
Ability to drive and implement process improvements
Experience with process mapping tools (e.g., Visio)
Excellent stakeholder management, communication, and analytical skills
Process-oriented with the ability to structure processes
Ability to gather, structure and analyze data from multiple data sources
Ability to play both a strategic and tactical role as a leader and demonstrate an ownership mentality
Ability to communicate/present to management
Strong initiative-taker with a resilient, solution minded approach to complex problems
Ability to partner with others to simplify complex processes, break down barriers and incorporate the ideas of others
Ability to manage priorities against multiple deadlines in a challenging environment
Benefits
Health and wellness benefits
Paid time off
Holiday pay
Company
Driven Brands Inc.
Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
5001-10000 employees
H1B Sponsorship
Driven Brands Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (6)
2021 (3)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.14B2025-10-21Post Ipo Debt· $500M
2024-07-29Post Ipo Debt· $275M
2022-10-05Post Ipo Debt· $365M
Leadership Team
Danny Rivera
Chief Executive Officer
Mike Diamond
Chief Financial Officer (NASDAQ: DRVN)
Recent News
2025-12-22
Company data provided by crunchbase