Johnson Controls · 1 month ago
Vice President Global Business Services
Milwaukee-Wisconsin-United States of America
Full-time
Onsite
Director/Executive
15+ years expJohnson Controls is seeking a visionary leader to serve as Vice President of Global Business Services (GBS). This role will be responsible for designing, scaling, and leading a global GBS organization that delivers high-quality services across various functions including Finance, HR, IT, Engineering, Procurement, and Customer Support.
Industrial EngineeringPhysical SecuritySmart Building
Responsibilities
Define and execute the GBS strategy aligned with Johnson Controls’ enterprise goals
Establish shared objectives, accountability, and buy-in across the C-suite, BU executive leaders and regional stakeholders to ensure alignment and adoption of GBS initiatives
Championing strong understanding and change management as the GBS strategy is executed
Lead the transition from decentralized shared services to a standardized, automated GBS model
Champion a “North Star” GBS operating model with global service delivery ownership and regional flexibility
Serve as the executive sponsor for GBS governance forums and transformation programs
Establish a Global Process Owner structure as part of GBS that defines, optimizes, and governs E2E processes that are aligned to the GBS scope to enable efficiency, standardization, service standards, and better customer experience
Oversee end-to-end service delivery across value streams (OTC, PTP, RTR, CTS)
Drive process standardization, simplification, and automation using AI, GenAI, and RPA
Establish and monitor KPIs, SLAs, and financial performance metrics to ensure service quality and cost efficiency
Lead the GBS Process Excellence team and Centers of Excellence (CI, Change Management, Automation, Data)
Foster a culture of continuous improvement, innovation and digital enablement across service lines
Select and manage 3rd Party BPO and Service Providers, where outsourcing is determined to be an optimal solution
Build and mentor a high-performing global GBS leadership team
Oversee workforce planning, site operations, employee engagement and talent development across delivery centers
Cultivate a strong global culture of collaboration, accountability, and service excellence
Qualification
Required
15+ years of leadership experience in GBS, shared services, or enterprise transformation
Proven track record of building and scaling GBS organizations across multiple functions, geographies, cultures and languages
Experience leading transformation in matrixed, decentralized environments with strong regional autonomy
Deep process management expertise in GBS operating models, outsourcing, and automation
Strong knowledge of Lean Six Sigma, RPA, AI/GenAI, and digital tools
Exceptional stakeholder management, change leadership, and strategic planning capabilities
Financial acumen and ability to manage large-scale budgets and cost optimization programs
Preferred
Integrity First: Demonstrates honesty, transparency, and a commitment to ethical leadership
Purpose Led: Passionate about making a positive impact through sustainable, people-centered solutions
Customer Driven: Focused on delivering exceptional experiences and building long-term strategic relationships
Future Focused: Embraces innovation and continuous improvement, always asking “what's next”
One Team: Collaborates across functions and geographies to create purposeful solutions that propel the world forward
Company
Johnson Controls
Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.
10001+ employees
H1B Sponsorship
Johnson Controls has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (57)
2023 (80)
2022 (95)
2021 (81)
2020 (93)
Funding
Current Stage
Public CompanyTotal Funding
$1.6BKey Investors
US Department of Energy
2024-12-05Post Ipo Debt· $250M
2024-12-04Post Ipo Debt· $525.61M
2024-05-20Post Ipo Equity· $90M
Leadership Team
Joakim Weidemanis
Chief Executive Officer
Marc Vandiepenbeeck
Executive Vice President and Chief Financial Officer
Recent News
2026-01-16
Company data provided by crunchbase