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Mountain America Credit Union · 3 weeks ago

Financial Service Representative (Loan Officer)

St George, UT

Full-time

Onsite

Entry Level

1+ years exp

Mountain America Credit Union is dedicated to helping members achieve their financial dreams through quality service. The Financial Services Representative will provide exceptional member service, assist with loan servicing transactions, and cross-sell products and services to meet member needs.

BankingFinancial ServicesMortgage

Culture & Values

Responsibilities

Provides exceptional member service to credit union membership by assessing member needs, advising to improve their financial situation

Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach

Consistent focus on increasing member satisfaction, building the membership base and account retention

Expected to meet sales and service goals

Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services

Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution

Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Originates loans by accepting, reviewing, and approving loan applications

Interviews loan applicants, reviewing credit report and cross-sells loans

Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans

Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position

Acts as a liaison to Business Services

Reaches out to the community through outbound phone calls and by attending SEG events

Performs Teller duties as needed

Represents the credit union in a professional manner, both in dress and in actions

Keeps work area neat and clean

Responds to email/voicemail/missed calls/other communication in a timely manner

Actively participates and completes product knowledge courses

Complies with all regulations as required by law

May require travel to other branches

Performs other duties as assigned

Qualification

Loan OriginationCustomer ServiceCross-SellingRetail Banking ExperienceMathematical CalculationsMicrosoft OfficeMulti-taskingNotary PublicNMLS CertificationEffective CommunicationProblem Solving

Required

At least one year of retail banking or related sales and customer service experience

High school diploma or equivalent

Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence

Ability to multi-task and maintain composure while handling all member activities and requests

Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service

Ability to perform mathematical calculations

Ability to communicate effectively using written and verbal communication

Basic computer operating skills

Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)

Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

To Be Completed During The First 90 Days: MSR Certification Package: Teller Follow-up Training, MSR Sales Certification, Annual FSR Certification, New Account Training, IRA Training, Loan Training, Loan Follow-up Training, Notary Public, NMLS Certification