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Millennium · 1 month ago

Trade Floor Support Analyst

New York, New York, United States of America

Full-time

Onsite

Entry Level

$100K/yr - $175K/yr

3+ years exp

Millennium is a financial services firm seeking a motivated Trade Floor Support Analyst to support end users on a fast-paced trading floor. The role involves providing desktop support, troubleshooting issues, and ensuring that traders remain productive in a high-impact environment.

Asset ManagementFinanceFinancial ServicesHedge Funds

H1B Sponsor Likely

Responsibilities

Serve as a first-line point of contact for trading floor users; log, triage, and resolve tickets with a focus on excellent customer service

Provide day-to-day desktop support for Windows, Microsoft 365 (Outlook/Excel/Teams), and common trading floor tools

Set up and support end-user hardware (desktops/laptops, peripherals, mobile devices)

Support VDI/Citrix sessions and basic remote access tools; escalate complex issues appropriately

Troubleshoot basic network and telecom issues (e.g., connectivity, VPN, Wi Fi) with guidance from senior staff

Use ServiceNow (or similar) to manage incidents, requests, and changes; keep stakeholders informed on status and resolution

Follow documented runbooks and ITIL-aligned processes; contribute to knowledge base articles and FAQs

Assist with market data desktop applications (e.g., Bloomberg, LSEG Workspace) under supervision, including Excel add-ins

Qualification

Windows 10/11Microsoft 365Customer serviceNetworking conceptsServiceNowVDI/CitrixBasic hardware setupScripting basicsExcel power userClear communication

Required

3 years or less of IT support experience (internships, help desk, desktop support, or campus tech roles welcome)

Strong customer service skills and clear written/verbal communication

Familiarity with Windows 10/11, Microsoft 365, basic hardware setup, and common desktop troubleshooting

Basic understanding of networking concepts (IP, DNS, DHCP, VPN) and remote access tools

Comfortable working on-site in a fast-moving environment with shifting priorities

Willingness to learn, take ownership, and follow through on issues

Preferred

Exposure to ServiceNow or another ticketing system

Experience with VDI/Citrix, scripting basics (PowerShell), or Excel power user skills

Entry-level certifications (CompTIA A+, Network+, Microsoft 365/Azure Fundamentals)

Benefits

Discretionary performance bonus

Comprehensive benefits package

Company

Millennium

Glassdoor3.7

Millennium is a global, diversified alternative investment firm, founded in 1989, which manages $83.5 billion in assets.

Founded in 1989

New York, New York, USA

5001-10000 employees

https://www.mlp.com

H1B Sponsorship

Millennium has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (264)

2024 (146)

2023 (156)

2022 (146)

2021 (73)

2020 (86)