Omni Hotels & Resorts · 1 month ago
Assistant Front Office Manager
Hot Springs, VA
Full-time
Onsite
Entry, Mid Level
1+ years expOmni Hotels & Resorts is a historic four-season resort located in the Allegheny Mountains of Virginia, known for its exceptional service and Southern hospitality. The Assistant Front Office Manager will work closely with the Director of Front Office Operations to ensure efficient operations during the evening hours, handle guest complaints, and oversee training for associates.
ConsultingEventsFood and BeverageHospitalityResorts
Responsibilities
Ensure registration cards are completed
Ensure all needed reports are run
Continued training done with all associates
Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints
Be very familiar with the hotel computer system for training maintenance and trouble shooting
Complete weekly supply inventories to ensure adequate pars of such
Complete rate discrepancy report and make needed changes
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc
Prepare group information sheets
Complete check-out with balance report
Complete credit check daily
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities
Assure knowledge and training of Marketing Programs of company and hotel
Qualification
Required
Minimum of 1 year Front Office Management experience required or participation in the Omni LID program
Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff
Ability to clearly and pleasantly communicate both verbally and in writing with guests, management and co-workers, both in person and by telephone
Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
Must be able to work a variety of shifts, including weekends and holidays
May require working overnight shifts
Preferred
Previous leadership experience in an upscale, full service hotel environment
Company
Omni Hotels & Resorts
Omni Hotels creates memorable guest experiences at 60 luxury hotels and resorts in North America
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Doane
Chief Commercial Officer
Joy Rothschild
Senior HR executive
Recent News
2025-12-02
2025-11-15
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