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Blue Cross Blue Shield of Michigan · 1 month ago

Team Leader I - FEP

441 E Jefferson, Detroit, MI, 48226, US

Full-time

Onsite

Mid Level

3+ years exp

Blue Cross Blue Shield of Michigan is seeking a Team Leader I to oversee administrative and operational functions within assigned areas. The role involves supervising staff, coordinating activities, and ensuring adherence to corporate standards and objectives.

Health CareHealth Insurance

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing

Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary

Select, train, develop, appraise and counsel support staff personnel

Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries

Monitor and analyze proficiency and quality efforts subordinate personnel

Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration

Recommend and implement new or improved systems which will enhance or expedite work

Other duties may be assigned

Qualification

Customer service experienceLeadership experienceBCBSM policiesOrganizational skillsAnalytical skillsInventory managementNASCONCompassNavigatorFEP DirectCommunication skills

Required

A minimum of 60 college credits is required

Three (3) years customer service, or claims processing, or membership and billing experience required

Strong organizational, planning, analytical and communication skills

Other related skills and/or abilities may be required to perform this job

Must pass Team Leader selection system

Preferred

Bachelor's Degree in related field preferred

Two (2) years experience in a leadership role preferred

Detailed knowledge of assigned BCBSM department(s)/area(s) including all applicable policies, procedures and processes as preferred

Knowledge of 3270, NASCO, NCompass and Navigator

Knowledge of FEP Direct

Inventory management experience

Company

Blue Cross Blue Shield of Michigan

Glassdoor3.9

We commit to being our members’ trusted partner by providing affordable, innovative products that improve their care and health.

Founded in 1929

Detroit, Michigan, USA

5001-10000 employees

http://www.bcbsm.com/

H1B Sponsorship

Blue Cross Blue Shield of Michigan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (66)

2024 (49)

2023 (38)

2022 (58)

2021 (74)

2020 (60)