Geisinger · 1 month ago
Nonclinical Co-Op: Information Technology
Danville, PA
Part-time
Onsite
New GradGeisinger is an innovative healthcare organization offering an educational work experience for high school students through their co-op program. The role involves assisting in various non-clinical IT functions, gaining hands-on experience in technology resilience, IT support, and enterprise applications while working alongside experienced professionals.
Health CareHospitalMedical
Responsibilities
Assist the team in a non-clinical setting
Expose you to the technology resilience, IT Incident Command, Infrastructure Monitoring, and IT Infrastructure maintenance
Ensure that technology continuity needs of the organization are understood, documented, tested and maintained
Provide exposure to the response to and coordination of technology disruptions
Responding to and addressing network issues
Maintaining the physical IT infrastructure (Network Closets and Data Centers)
Assure that there are 'eyes on' the health and well-being of the technology that supports the organization
Take part in on-site hardware and software support and troubleshooting
Helping to resolve issues which enable our healthcare professionals to provide outstanding patient care
Ensure that our technology remains up-to-date and running efficiently
Receive hands-on experience with ServiceNow
Assist in the basics of planning, executing, and overseeing small IT projects
Support of Microsoft Office tools to create documents, spreadsheets and presentations that support our operations
Work in a team environment and interact extensively with on-site supported customers
Develop your technical skills and gain experience in an I.T. healthcare support setting
Supporting enterprise-wide applications used across various business, administrative, research and financial functions within our organization
Ensuring secure and appropriate access to applications
Assisting with the deployment, maintenance, and retirement of software applications
Working with vendors to manage software solutions and services
Preparing applications for deployment across the organization
Testing applications against operating system upgrades to ensure compatibility
Diagnosing and resolving issues to maintain smooth operation
Creating and maintaining documentation for software applications
Identifying and mitigating risks associated with software applications
Keeping track of all applications, contractual agreements and licenses within the organization
Expose you to Change Management and the IT Service Desk
Learn about the types of issues reported to the IT Service Desk in a healthcare environment
Learn the ways in which Incident Management processes make it possible to report, troubleshoot, track, and resolve break/fix issues
Learn how requests for service are handled ensuring efficient, accurate, and timely processing
Focus on ensuring that changes to the organization’s technology and services are understood, documented, tested, and approved
Provide insight into the processes for capturing and sharing implicit and tacit knowledge
Included in Service Desk training and IT project meeting opportunities
Qualification
Required
High school student
Desire to gain knowledge and hands-on experience in Information Technology
Ability to perform a wide range of tasks in a non-clinical setting
Accountability for satisfying all job specific obligations and complying with all organization policies and procedures
Exposure to technology resilience, IT Incident Command, Infrastructure Monitoring, and IT Infrastructure maintenance
Ability to assist in on-site hardware and software support and troubleshooting
Experience with ServiceNow or similar IT Service Management platform
Basic project management skills
Ability to support Microsoft Office tools for creating documents, spreadsheets, and presentations
Exposure to supporting enterprise-wide applications
Knowledge in User Access and Security Integration
Assistance with Software Lifecycle Support
Vendor Management experience
Application Packaging skills
Application Testing experience
Application Troubleshooting skills
Software Documentation skills
Risk Remediation and Controls knowledge
Application Portfolio Inventory and Tracking skills
Exposure to Change Management and IT Service Desk processes
Understanding of Knowledge Management, Incident Management, and Request Fulfillment processes
Ability to report, troubleshoot, track, and resolve break/fix issues
Understanding of Change Management processes
Participation in Service Desk training and IT project meetings
Benefits
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
Company
Geisinger
Geisinger is a health and wellness organization that offers orthopaedic, weight-management, and heart care services. It is a sub-organization of Risant Health.
Founded in 1915
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.95MKey Investors
U.S. Department of Agriculture
2024-04-02Acquired
2024-01-10Grant· $0.95M
Leadership Team
Terry Gilliland
President & CEO
Anne Morse
Director, Division of Pediatric Sleep Medicine
Recent News
EIN Presswire
2025-12-08
2025-11-23
2025-11-03
Company data provided by crunchbase