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Corpay · 2 days ago

Onsite Crew Accommodation Agent

Westlake, OH

Full-time

Onsite

Entry Level

$19/hr - $19/hr

2+ years exp

Corpay is currently looking to hire a Crew Accommodations Agent within their TA Connections division. In this role, you will be responsible for handling inbound inquiries and sourcing hotel and transportation needs for airline clients in an efficient manner.

Financial ServicesFinTechPaymentsRisk Management

H1B Sponsor Likely

Hiring Manager

Vutha Um

Responsibilities

Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees

Handling emergency relocations of crews that occur last minute with the Supervisor on shift

Working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolving situations that may affect crew members

Communicating with internal departments and management to resolve problems and expedite work

Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors

Effectively utilizing all tools and technology to process, track and report transactions

Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting

Sourcing for suitable and compliant hotel markets and cities where our airline clients don’t have contracted hotels or when contracted hotels are Sold Out

In case of only having non-compliant options, ensuring the process to obtain approvals is followed recorded in the system as evidence

Making payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms)

Maintaining an environment of positive, open and respectful communication, and professional behavior with a “CAN DO” attitude

Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner

Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook

Supporting Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting

Working on special projects and other duties as assigned

Qualification

Customer serviceCrew schedulingPC skillsCommunication skillsMulti-taskingProblem solvingTeamwork

Required

Must be willing to work onsite, in the office

Excellent communication skills both verbal and written

Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills

Demonstrate the ability to learn and navigate multiple PC and web based applications

Proven ability to provide excellent customer service

Ability to work in an environment with client driven volumes and activities

Ability to work in a high volume, high pressure, deadline-oriented environment

Ability to work independently and as a contributing team member

Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar

Strong listening, problem solving, and multi-tasking skills

Preferred

2 years of crew scheduling, hotel, and/or customer service experience is preferred

Benefits

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)

Virtual fitness classes offered company wide.

Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time

Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)

Philanthropic support with both local and national organizations

Fun culture with company-wide contests and prizes

Company

Corpay

Glassdoor2.4

Corpay provides online payment solutions.

Founded in 1992

New York, New York, USA

10001+ employees

https://payments.corpay.com

H1B Sponsorship

Corpay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (14)