Konica Minolta Business Solutions Canada · 1 month ago
Inbound Lead Generation Associate
Ramsey, NJ
Full-time
Onsite
New Grad, Entry LevelKonica Minolta Business Solutions is a leader in digital transformation, providing a range of business technology solutions. They are seeking an Inbound Lead Generation Associate to engage with customers through various channels, assist with sales inquiries, and enhance the customer experience through effective communication and technical knowledge.
Consumer ElectronicsRetailSoftware
Responsibilities
Engage with web live chat, phone, and email from customers, providing real time assistance ranging from potential sales opportunities to customer inquiries, and assisting in purchases online
Determine customer needs and expectations for all inbound sales leads and ecommerce inquiries while making recommendations to maximize the customer’s experience
Actively participate in pre-sales & post-sales support which includes answering questions (includes: product selection, usage, and troubleshooting)
Sets appointments with prospects
Demonstrate technical selling skills and product knowledge in all core offerings
Use thorough knowledge around key Konica Minolta hardware and services to identify solutions to customer needs. When necessary, educate customers about terminology, features and benefits of eCommerce products
Work with internal resources to resolve any complex customer requests
Assist customers with completing sales outside of the eCommerce platform as needed, including using the CRM system and setting appointments
Document product issues and provide customer feedback to help identify trends that may affect the customer experience
Perform data entry to support management team reporting
Manage time effectively, meeting personal and company goals, and working effectively with other members of the inside sales team
Qualification
Required
Engage with web live chat, phone, and email from customers, providing real time assistance ranging from potential sales opportunities to customer inquiries, and assisting in purchases online
Determine customer needs and expectations for all inbound sales leads and ecommerce inquiries while making recommendations to maximize the customer's experience
Actively participate in pre-sales & post-sales support which includes answering questions (includes: product selection, usage, and troubleshooting)
Sets appointments with prospects
Demonstrate technical selling skills and product knowledge in all core offerings
Use thorough knowledge around key Konica Minolta hardware and services to identify solutions to customer needs. When necessary, educate customers about terminology, features and benefits of eCommerce products
Work with internal resources to resolve any complex customer requests
Assist customers with completing sales outside of the eCommerce platform as needed, including using the CRM system and setting appointments
Document product issues and provide customer feedback to help identify trends that may affect the customer experience
Perform data entry to support management team reporting
Manage time effectively, meeting personal and company goals, and working effectively with other members of the inside sales team
Computer literate with the ability to learn customer service software applications. Must have strong typing skills
Strong interpersonal, verbal, written communication, and listening skills
Ability to have dynamic, non-scripted chat/phone conversations with client
Strong attention to detail and accuracy
Strong organizational skills
Knowledge of consumer electronics products, administrative procedures, customer service principles and practices
Positive, adaptable, outgoing solution-finder who is able to multitask
Communicate well and are comfortable talking to customers on the phone
Ability to work 8-hour shifts between 8am-8pm ET
Preferred
Prefer some customer-facing work experience (i.e. retail, food service, sales)
Company
Konica Minolta Business Solutions Canada
Everyday, Konica Minolta’s more than 41,000 employees across the globe work to enable their clients, coworkers and partners to succeed in reaching their maximum potential.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-10-02
GlobeNewswire News Room
2024-12-10
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