Konica Minolta Business Solutions Canada · 1 month ago
Lead Generation Associate - Inbound
United States
Full-time
Remote
New Grad, Entry LevelKonica Minolta Business Solutions Canada is a leading company in digital transformation and business technology solutions. They are seeking a Lead Generation Associate - Inbound to be the first point of contact for prospective customers, providing assistance and guiding them through the sales process.
Consumer ElectronicsRetailSoftware
Responsibilities
Engage with customers via live chat, phone, email, and web forms, delivering prompt and professional assistance
Qualify inbound sales leads by understanding customer needs
Actively support pre-sales and post-sales inquiries, ensuring customers receive accurate and helpful information
Schedule appointments with qualified prospects to advance the sales process
Demonstrate strong product knowledge and technical selling skills across all core offerings
Leverage expertise in Konica Minolta hardware and services to identify solutions and educate customers on features and benefits
Collaborate with internal teams to resolve complex customer requests
Maintain accurate records in the CRM system, including appointment scheduling and lead tracking
Document product issues and share customer feedback to help identify trends and improve the overall experience
Perform data entry and reporting tasks to support management
Manage time effectively to meet personal and team goals while contributing to a collaborative inside sales environment
Qualification
Required
Proficient with computers and able to quickly learn customer service and CRM software
Strong interpersonal, verbal, and written communication skills
Ability to engage in dynamic, unscripted conversations with customers
Exceptional attention to detail and organizational skills
Positive, adaptable, and solutions-oriented mindset with the ability to multitask
Comfortable speaking with customers over the phone
Ability to work an 8-hour shift between 8:00 AM - 8:00 PM ET
Preferred
Prior experience in customer-facing or customer service roles preferred
Microsoft Suite: Including Teams, Outlook, and Excel
Salesforce: Basic CRM knowledge preferred
AI Tools: Familiarity with using AI for efficiency and productivity
Company
Konica Minolta Business Solutions Canada
Everyday, Konica Minolta’s more than 41,000 employees across the globe work to enable their clients, coworkers and partners to succeed in reaching their maximum potential.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-10-02
GlobeNewswire News Room
2024-12-10
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