Client Onboarding Specialist jobs in United States
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BluShark Digital · 2 days ago

Client Onboarding Specialist

positionWashington DC
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

BluShark Digital is a leading digital marketing agency focused on innovative SEO solutions for businesses. The Client Onboarding Specialist will ensure a seamless onboarding process for new clients, guiding them through each step and coordinating with internal teams to set projects up for success.

AdvertisingE-CommerceMarketing
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Growth Opportunities

Responsibilities

Understand each client’s business goals and tailor the onboarding experience to align with their needs
Guide clients through the onboarding process, ensuring they feel supported and informed every step of the way
Serve as the primary point of contact during onboarding, relaying information between clients and internal teams
Ensure all project timelines, deliverables, and action items are clearly communicated and completed on schedule
Proactively educate clients on processes, tools, and strategies to set them up for success
Identify and communicate when client requests are outside the agreed scope and coordinate solutions with management
Address and resolve client concerns with professionalism and urgency
Document onboarding progress, milestones, and client feedback to ensure continuous improvement

Qualification

Client onboarding experienceProject managementCRM toolsCommunication skillsInterpersonal skillsAttention to detailCross-functional collaboration

Required

2–4 years of experience in client onboarding, account management, project management, or a similar role
Strong communication and interpersonal skills with a client-first mindset
Proven ability to manage multiple projects and timelines simultaneously
Highly organized with strong attention to detail
Experience working cross-functionally with internal teams to deliver client solutions
Familiarity with CRM, project management, or client communication tools (e.g., HubSpot, Salesforce, Asana, or similar)

Benefits

Health, dental, and vision insurance
401(k)
Paid holidays and vacation days

Company

BluShark Digital

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BluShark Digital is providing high-quality online marketing solutions for companies struggling to stand out online.
dateFounded in 2015
location
Washington, District of Columbia, USA
people-size51-200 employees
web-link
https://blusharkdigital.com

Funding

Current Stage
Growth Stage

Leadership Team

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Seth Price
Founder
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Recent News

citybiz
BluShark Digital Ranks No. 3774 on the 2025 Inc. 5000 List of America’s Fastest-Growing Private Companies
2025-10-03
EIN Presswire
BluShark Digital Named B2B Agency of the Year at the 2024 U.S. Agency Awards
2024-12-24
PR Newswire
BluShark Digital and Price Benowitz Tap Peter Shankman as Futurist in Residence
2022-03-21
Company data provided by crunchbase