The Management Trust · 1 month ago
COMMUNITY SUPPORT SPECIALIST II
Saint George, UT 84770, USA
Full-time
Onsite
Entry, Mid Level
$16/hr - $18/hr
1+ years expThe Management Trust is a community association management company that emphasizes integrity and support in building communities. The Community Support Specialist II is responsible for providing exceptional customer service and quality administrative support to both internal and external clients, managing complex work orders, and assisting Community Association Managers.
Real Estate
Responsibilities
Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities
Maintain current community information for Welcome Packet in appropriate system location
Manage review, assignment, and follow-up for complex Association Work Orders requiring committee approval, a board approval process, or specialized vendors
Document actions taken with system notes
Box, archive, and log documents for off-site storage not less than annually per Association
Process compliance notices (either post-inspection or as needed) in accordance with community guidelines, add fines and hearing outcomes as directed by CAM or ACAM following a Board meeting
Manage, review, and process complex ARC applications (e.g. outside architect, deposit, or special plans or paperwork required)
Monitor for status and timelines of ARC Applications and maintain system records as needed
Maintain system entry and logs for homeowner records including parking passes, amenity reservations, deeded parking or storage
Manage tracking and distribution of access devices for communities including keys, fobs, or parking passes
Manage amenity reservation processes in accordance with community guidelines
Manage and organize physical ballots returned to office for elections
First escalation for all homeowner phone calls transferred from reception
Depending on location, may be required to provide periodic relief for Division Receptionist (if Receptionist is absent, during lunch periods, etc.)
Monitor for completion of ad-hoc Community Support Task items such as managing access device projects, special mailers, newsletter information
Support updating of Association information in system of record including Board and Committee information, vendor contact information, updates to rules and maintenance obligations, and document libraries
Coordinate with Service providers for questions, such as those related to access to the community or parking enforcement
Support in documentation of maintenance of third-party systems utilized by specific communities
Other duties and special projects as assigned
Qualification
Required
High School Diploma (or equivalent)
Proficiency in administrative support – generally between 1-4 years, depending on the position level
Experience with Microsoft Office suite of products
Ability to identify and prioritize tasks
Ability to multi-task and provide support to multiple communities while understanding their unique rules and requirements
Conflict resolution skills
Highly organized and able to monitor records for pending deadlines
Excellent written and verbal communication
Ability to provide high-level customer service with astute attention to detail and organization
Must be a team player
Ability to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all internal and external customers at all times
Preferred
Associate's Degree
Company
The Management Trust
The Management Trust is a real estate company that provides community management services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jerry Storage
Chief Executive Officer, Desert Princess HOA & Country Club
William Sasser
Chairman & CEO
Company data provided by crunchbase