Lucas James Talent Partners · 1 week ago
Customer Service and Warranty Specialist
Melrose Park, IL
Full-time
Onsite
Entry, Mid Level
2+ years expTAFCO Corporation is a Chicago-based leader in the manufacturing and distribution of high-quality windows, doors, and injection-molded products. They are seeking a proactive and detail-oriented Customer Service & Warranty Specialist to manage inquiries, resolve order issues, and oversee the full lifecycle of warranty claims, ensuring a best-in-class customer experience.
RecruitingSkill AssessmentStaffing Agency
Responsibilities
Answer incoming calls and assist with:
Retailer and customer inquiries related to orders and order issues
Questions and concerns related to warranty claims
Manage the complete warranty claim process, including:
Processing new claims with attention to detail
Verifying claim validity and required documentation
Communicating with customers to collect missing or additional information
Coordinating with retail partners to place warranty orders
Communicating claim decisions clearly and professionally
Provide support to the order processing team when needed
Collaborate with and support the Director of Customer Operations on special projects or initiatives
Qualification
Required
2+ years of experience in a customer service, warranty, or order processing role (manufacturing or distribution environment preferred)
Familiarity with warranty claim procedures is a plus
Familiarity with the window industry and products is a plus
Proficient in Microsoft Office and comfortable learning internal systems
High school diploma or equivalent required; additional education or certifications a plus
An excellent communicator (both written and verbal), with a strong customer-focused mindset
Highly organized with the ability to manage multiple tasks and follow up effectively
A self-starter who can work independently and take full ownership of processes
Detail-oriented with good judgment and a proactive approach to problem-solving
Comfortable working in a team-oriented, fast-paced environment
Benefits
Excellent benefits
Paid time off
Opportunities for professional growth and development
Company
Lucas James Talent Partners
Lucas James Talent Partners provides recruitment process outsourcing, talent acquisition solutions and consulting.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paula Wroble, CDR
Senior Internal Recruiting Partner
Shantelle Kane
Senior Internal Recruiting Partner
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