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Global Refuge · 1 month ago

Program Officer for Data and Reporting

Baltimore, MD

Full-time

Onsite

Entry, Mid Level

2+ years exp

Global Refuge is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. The Program Officer for Data and Reporting will coordinate database management, data integrity, compliance monitoring, and program outcomes reporting for the Resettlement and Integration Services division.

Health CareHospitalNon Profit

Growth Opportunities

Responsibilities

Manage and provide support to the refugee resettlement IRIS database and extended Reach database usage, development, and data collection efforts

Provide support for other programmatic databases and systems used including Global Refuge's extranet and intranet, and Salesforce, as needed

Point of contact for intra-agency collaboration with the Global Refuge IT Department related to RIS program systems and databases

Work closely with team members to compile data reports and analyze sets of data as requested

Provide ongoing training and technical assistance to the Global Refuge network on the utilization of RIS systems, databases, and affiliate reporting issues

Coordinate monthly Global Refuge program meetings to assess data for trends in client outcomes and to facilitate data-informed decision making

Gather overall understanding and assessment of the resettlement environment as well as identify trends, areas of strength, best practices, and challenges as Global Refuge improves strategies of integration

Work collaboratively with Resettlement and Integration teams, departments within Global Refuge, and Technical Assistance partners to learn and share resources and best practices

Execute other duties as assigned by supervisor

Qualification

Database managementData analysisMicrosoft ExcelQuantitative data collectionQualitative data collectionTechnical assistanceReport writingCommitment to diversityTraining deliveryZoho ReportsSQLOrganizational skillsInterpersonal skills

Required

Undergraduate degree in social work, social sciences, non-profit management or related field

Undergraduate degree and/or two to three (2-3) years of experience in non-profits, immigration and/or social services programs, required

Experience with data maintenance, database management, and visualizing data, as well as expert knowledge of Microsoft Excel and other Microsoft Office applications, required

Experience with quantitative and qualitative data collection and analysis

Personal interest in facilitating the smart use of data to identify program trends and solutions to improve both technical assistance to affiliates, and client outcomes for refugees and migrants

Ability to write and edit reports and clearly interpret technical requirements

Ability to establish effective relationships with colleagues and partners, local and national

Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details

Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners

Experience with and commitment to working in a diverse workforce

Ability and willingness to travel 10% of time

Preferred

Experience working with refugees, immigrants or limited English speakers desired

Experience in interpreting contract compliance, developing and delivering training, and providing technical assistance to service providers and staff desired

Experience with Zoho Reports, SQL or similar business intelligence tools preferred but not required