Goodwill of the Finger Lakes · 1 month ago
E-Commerce Team Member
Clearance/Warehouse/EComm- 1555 Jefferson Road, Henrietta, NY, US
Full-time
Onsite
New Grad, Entry Level
$16.50/hr - $16.50/hrGoodwill of the Finger Lakes is seeking an E-Commerce Team Member who will focus on creation and order fulfillment for all e-Commerce business lines. The role involves sorting, labeling, photographing, listing, and packaging items for shipment, while also ensuring accurate order processing and maintaining inventory.
Non Profit
Responsibilities
Prioritizing orders as first in first out daily. Orders are packaged to arrive undamaged, then processed accurately with the correct customer shipping address at the lowest possible cost
Verification of order fulfilment within three business days and monitoring of problematic orders to ensure resolutions are achieved within as soon as possible
List all items accurately and comprehensively with no typographical, grammatical, or spelling errors. Listings should have attention grabbing titles and informative descriptions which limit the number of customer questions
Photograph items using digital cameras, smartphones, and tablets. Photographs should be clear and provide an accurate representation of the item listed. Photographs may need to be edited using computer software
Identifying and labeling sellable items, sorting them by category, and positioning them for photography and listing
Maintaining organization of department shelving and storage by storing listed items, removing unlisted items, and keeping the workspace properly labeled
Research and test items to ensure accurate descriptions and appropriate pricing
Work with a group of diverse individuals to reach department productivity goals, as well as your personal development goals
Strive to maximize your productivity by establishing SMART goals, striving to improve operational workflow, and suggesting creative solutions to the team
Oversee training and operations of interns with their professional development and department goals in mind
May involve direct customer communication to be handled in a professional and timely manner
Qualification
Required
Able to read and understand documents such as time cards, policy manuals, and online sales listings
Able to write routine reports and descriptive paragraphs
Effectively and clearly communicates with employees and customers
General math skills potentially include calculation of refunds, creation of shipping estimates, and measurement of item and package dimensions
Must adhere to all warehouse and personal policies and procedures
Follow good safety and security practices, including reporting safety hazards and injuries to their supervisor
Preferred
High school graduate or GED preferred
Experience with computers, collectables, antiques, buying and selling on auction sites, and customer service will be considered
Company
Goodwill of the Finger Lakes
Goodwill of the Finger Lakes is a not-for-profit organization committed to making a positive impact.
Founded in 1911
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Rochester Women’s Giving Circle
2024-06-07Grant
Leadership Team
Janice M. H.
Chief People and Culture Officer
Recent News
Rochester Business Journal
2025-11-07
Rochester Business Journal
2025-07-22
Rochester Business Journal
2025-06-26
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