American Public University System · 9 hours ago
Financial Aid Advisor
United States
Full-time
Remote
Entry Level
1+ years expAmerican Public University System (APUS) is an Online University based in Charles Town, WV, focusing on providing quality education to military and public service communities. The Financial Aid Advisor is responsible for offering phone-based financial aid support and counseling services to students, ensuring they receive the necessary funding to pursue their education.
Higher Education
Responsibilities
Conducts inbound phone-based discussions, advising and educating students on various forms of Federal Student Aid
Provides a high level of customer service, ensuring that the student is packaged with funding to access courses and pursue degree completion
Actively engages in problem solving and regularly works with basic math skills to review financial aid package information to ensure correct processing
Seeks out opportunities to enhance the student experience and promote high-quality service
Leverages financial aid and student databases to performs research while on phone calls to assist students and parents through the financial aid cycle in real time
Ensures daily duties are met within established Service Level Agreements and remains flexible to daily workflow as a result of staffing and business needs
Consistently meets department quality and productivity metrics
Collaborates with other University departments including Admissions, Advising & Student Support on an as needed basis
Maintains accurate knowledge of the University’s products and services
Understands and adheres to laws, regulations, policies and procedures, and compliance requirements, staying current on industry standards
Maintains eligibility to access the National Student Loan Data System (NSLDS),as defined by the US Department of Education. To maintain access to NSLDS, one must not have defaulted on any student loan in the past, be in default currently or have issues with access to NSLDS in the future
Supports and contributes to the organization’s commitment to diversity, equity, inclusion and belonging
Performs other duties as directed, requested or assigned
Qualification
Required
1-2 years of demonstrated customer service experience
Strong interpersonal, verbal and written communications skills
Associate's degree required
Solutions oriented attitude with demonstrated critical thinking and problem solving skills
Excellent organization and time management skills with the ability to prioritize and manage multiple demands with minimal supervision
High level of telephone etiquette and professionalism
Basic math skills
General proficiency with Microsoft Office products, including Word, Excel, Outlook & Teams
Company
American Public University System
American Public University System is a school in Charles Town.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brittany Armel
Associate Director, Strategic Partnerships and Employer Relations
Pete Gibbons
Chief Administrative Officer
Recent News
2026-01-03
2025-12-02
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