American Public University System · 6 days ago
Financial Aid Advisor
United States
Full-time
Remote
New Grad, Entry LevelAmerican Public University System (APUS) is an Online University based in Charles Town, WV, focusing on educating military and public services communities. The Financial Aid Advisor is responsible for providing financial aid support and counseling services to students, ensuring they have the necessary information and resources to utilize Federal Student Aid effectively.
Responsibilities
Advises and educates students on various forms of Federal Student Aid
Primarily answers student inbound calls, also replies to emails and makes outbound contacts
Seeks out opportunities to enhance the student experience and promote high-quality service
Independently performs research to assist students and parents through the financial aid cycle
Remains flexible to daily workflow and task changes as a result of staffing needs, increased volume, or service level agreements
Collaborates with other university departments, as needed
Proactively communicates feedback and trends to management
Ensures daily tasks and contacts are met within established SLAs
Adheres to laws, regulations, policies and procedures, and compliance requirements
Meets department quality and productivity metrics
Performs other duties as assigned
Qualification
Required
Strong verbal and written communications skills
Effective interpersonal communication and listening skills
Aptitude to think critically and solve problems
Ability to utilize multiple systems in transition between tasks
Proficient in Microsoft Office products, including Excel, Outlook, Word, Access, and PowerPoint
Solutions and detail oriented
Associate's degree required
Preferred
Experience in customer service, call center, or office environment preferred
Company
American Public University System
American Public University System is a school in Charles Town.
Founded in 1991
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brittany Armel
Associate Director, Strategic Partnerships and Employer Relations
Pete Gibbons
Chief Administrative Officer
Recent News
2026-01-03
2025-12-02
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