Oncourse Home Solutions · 4 hours ago
Sr. Director, Strategy and Operations
Naperville, IL
Full-time
Hybrid
Director/Executive
$188K/yr - $265K/yr
8+ years expOncourse Home Solutions is a people-centric organization focused on providing home solutions to over 1.8 million customers across the U.S. The Sr. Director, Strategy & Operations will develop and implement strategies to enhance operational efficiency and improve customer experience, while leading a team to achieve business goals.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementHome Services
Responsibilities
Develop and implement long-term business strategies to support operational & cost efficiency efforts. This includes identifying strategic priorities and converting them into actionable plans while gaining buy-in across the organization
Establish and manage key performance indicators (KPIs) to monitor and evaluate the effectiveness of business strategies
Own regular performance reports to Executive team – in the form of weekly and monthly business reviews
Lead the team to deliver actionable and insightful analyses to the leadership team that results in clear project plans and initiatives to drive measurable results
Lead and mentor team members to evaluate customer operations performance focusing on cost optimization, sales conversion, and customer experience
Work closely with various departments such as Claims, Marketing, Finance, IT, and BI to ensure alignment and correct prioritization with overall business strategies
Develop and implement new reporting tools and dashboards, while guiding process documentation and redesign efforts
Prioritize and project manage action items across various projects to ensure timely completion and alignment with organizational goals
Qualification
Required
8+ (ideally 10 or more) years of relevant experience with proven track record of Operations, Strategy and/or Analytics
5+ years experience working within or closely with contact/call center or sales teams
5+ years of direct people management experience with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay
Ability to lead with influence cross-functionally
Excellent analytical and problem-solving skills with a data-driven approach to decision making
Proven ability to build and develop a team
Strong communication and interpersonal skills, with the ability to influence at all levels of an organization
Advanced proficiency using MS Excel
MS Office Suite (including PowerPoint)
Data visualization experience using Looker, Tableau, and/or Power BI
Bachelor's Degree (or Equivalent Work Experience) Required
Benefits
Healthcare
Life insurance
Paid time off
Retirement
Commuter benefits
Education reimbursement
Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Company
Oncourse Home Solutions
Oncourse Home Solutions offers home warranty plans, covering repairs, maintenance, and improvements.
501-1000 employees
H1B Sponsorship
Oncourse Home Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (3)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Andrei Utkin
Head of Acquisition Marketing
Recent News
2025-10-22
2025-08-26
Company data provided by crunchbase