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Alarm Detection Systems · 10 hours ago

Installation Scheduling Coordinator

Louisville, CO

Full-time

Onsite

Entry Level

$20/hr - $22/hr

1+ years exp

Alarm Detection Systems is a company that specializes in alarm and security systems. The Installation Scheduling Coordinator is responsible for assisting customers with appointments and inquiries, while coordinating with sales representatives and technicians to schedule installations efficiently.

Security

Comp. & Benefits

Responsibilities

Schedule new installation appointments with customers

Coordinating with the warehouse team to order necessary parts and ensure timely delivery for scheduled jobs

Efficiently routing technicians and subcontractors to job sites to minimize travel time and maximize productivity

Responding promptly to incoming calls and emails from customers, technicians, and sales team members

Documenting customer interactions, including inquiries, service issues, complaints, and resolutions

Assisting customers via phone and email with basic troubleshooting for alarm system issues

Provide polite, prompt, and professional customer service via phone and email

Utilizing internal software, databases, and communication tools efficiently and accurately

Meeting or exceeding established performance metrics while maintaining consistent service quality

Answer or make calls, email, or web submission to customers to learn about and address their needs, complaints, or other issues with products or services

Clearly communicating potential solutions to customers and ensuring their satisfaction and understanding

Practicing active listening, confirming details, clarifying concerns, and de-escalating challenging situations as needed

Responsible for onsite duties as assigned

Must be punctual and adhere to attendance standards

Adhere to all company policies and procedures

Other duties as assigned by management

Qualification

Customer ServiceScheduling SystemsTechnical TroubleshootingMicrosoft OfficeOrganizational SkillsActive ListeningProblem-SolvingTeam Collaboration

Required

High School Diploma or equivalent is required

Minimum of 1 year experience as an Installation Coordinator, Customer Service Scheduler, Customer Service Representative, or related position is required

Maintain a clear and valid Driver's License is required

Demonstrated ability to deliver high-quality customer service in a fast-paced, high-volume environment

Strong organizational and time management skills with the ability to handle multiple tasks

Skilled in handling customer concerns with empathy, patience, and professionalism

Ability to troubleshoot basic technical issues and communicate solutions in layman's terms

Excellent verbal and written communication abilities

Proficiency with Microsoft Office applications (Outlook, Word, Excel) and general computer literacy

Detail-oriented and capable of maintaining accurate records and documentation

Proven ability to adapt to changing environments while remaining reliable, meeting deadlines, and consistently delivering high-quality work under pressure

Experience with scheduling systems and dispatching field personnel efficiently based on availability, location, and urgency

Ability to prioritize competing tasks and manage changing schedules with minimal disruption

Understanding of basic logistics to optimize technician routing and minimize downtime or travel

Problem-solving mindset with a focus on resolution and customer service

Active listening skills to accurately understand customer needs, verify information, and respond appropriately

Exhibits a team-first mentality with a focus on open communication and mutual support

Ability to work collaboratively with cross-functional teams