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Gridium · 1 month ago

Director of Customer Success - Energy Management

United States

Full-time

Remote

Director/Executive

$130K/yr - $150K/yr

7+ years exp

Gridium is a venture-backed SaaS application provider focused on energy savings in commercial real estate. They are seeking a Director of Customer Success to lead account management and customer success initiatives, ensuring strategic account expansion and retention.

AnalyticsEnergyEnergy Efficiency

Responsibilities

Managing the commercial relationship for key accounts, including renewals and identifying expansion opportunities, while partnering with Sales on new business opportunities

Managing the workload and work product of a team of Energy Managers and Energy Analysts

Directing the commercial focus of the Customer Success team, ensuring that technical delivery and energy analysis directly support retention and expansion goals

Working directly with a set of assigned customers to achieve deep energy savings in their buildings by providing them with senior level advice and expertise on energy management, building operations, utility bills/rates, sustainability, and other topics related to energy use in commercial real estate

Working with the Customer Success and Sales teams to develop account plans that map customer objectives to Gridium’s value, then using commercial health insights to surface churn risks early and guide targeted retention and expansion actions

Building and maintaining strong, long lasting executive level customer relationships

Ensuring the timely and successful delivery of our solutions according to customer needs and strategic objectives

Qualification

Customer Success ManagementEnergy ManagementAccount ManagementRevenue RetentionTeam LeadershipNegotiation SkillsBusiness AcumenSustainabilityCommercial Real EstateCEM CertificationSpreadsheet ModelingMentoring

Required

Extensive (7+ years) prior work experience in a Customer Success or Account Management role

Demonstrated experience in a senior or leadership capacity, including managing the work product of a team, mentoring, or leading complex projects

Demonstrated experience owning a revenue or retention quota in a customer success or account management capacity is required

Strong business acumen and judgment and a proven ability to negotiate and close account expansion deals

Track record of influencing commercial outcomes within existing customers through value realization, executive alignment, or identifying expansion ready use cases

Ability to travel monthly to visit in person with customers

Bachelor's degree required

Prior experience with advanced energy and/or financial spreadsheet modeling

You must currently live in and have the legal right to work in the United States

Preferred

Master's degree in a relevant area preferred

Preference will be given to candidates with significant experience in Energy Management, Sustainability, Facilities Engineering or Commercial Real Estate

Experience in Energy Management. Preference will be given for candidates with a CEM or similar certification