Honeycomb Insurance · 4 days ago
Customer Success Representative
Chicago, IL
Full-time
Hybrid
Mid Level
$55K/yr - $55K/yr
3+ years expHoneycomb Insurance is a rapidly growing global startup reshaping the future of insurance. The Customer Success Representative will be the first point of contact for agents and customers, providing a seamless service experience and resolving day-to-day inquiries.
Commercial InsuranceInsuranceInsurTechProperty Insurance
Responsibilities
Respond to inbound calls, emails, and chats while providing timely, accurate, and professional service
Build and maintain positive relationships with agents and customers through excellent communication and follow-through
Gather additional information needed to complete or revise quotes and assist in updating open quote files
Help resolve service and billing inquiries or route them to the appropriate internal teams when necessary
Keep detailed, organized, and accurate notes in the Customer Relationship Management (CRM) system
Escalate product or process feedback based on patterns you observe or suggestions from customers and agents
Support internal operational processes such as producer login setups
Offer guidance to customers and agents on how to use our technology and self-service tools effectively
Take on additional tasks and responsibilities as needed
Qualification
Required
3+ years of experience in a customer service, support, or insurance-related role
Adaptability to process and technology changes in a fast-paced environment
Strong problem-solving skills and the ability to manage multiple tasks effectively
Proficiency in cloud-based systems and CRM tools (e.g., HubSpot or Salesforce)
Excellent typing, written, and verbal communication skills
Ability to actively listen, empathize, and de-escalate customer concerns with professionalism
Strong organizational skills and attention to detail in documentation
Successful completion of assessments, knowledge checks, and training exercises
Hybrid availability: Must be able to work from our downtown Chicago office three days per week (Tuesday through Thursday)
Benefits
ISO stock options
Medical, dental, and vision coverage for you and your dependents
HSA with company contributions
401(k) (non-matching)
Flexible time off
10 company-paid holidays
Paid family leave
Catered team lunch every Tuesday
Monthly team events
Free onsite gym membership
Company
Honeycomb Insurance
Honeycomb was built to disrupt the real estate insurance industry.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$54.7MKey Investors
Zeev VenturesIbex Investors
2024-05-07Series B· $36M
2022-01-19Series A· $15.4M
2021-06-22Seed· $3.3M
Leadership Team
Itai Ben-Zaken
Co-founder and CEO
Nimrod Sadot
Co-founder and CTO
Recent News
Company data provided by crunchbase