Apply on Employer Site

Hello Innovation · 1 month ago

Customer Happiness Hero (Remote)

United States

Full-time, Part-time

Remote

New Grad, Entry Level

Hello Innovation is a company focused on meaningful innovation and delivering impactful customer experiences. The Customer Happiness Hero role involves supporting customers during significant moments, ensuring clear communication, and delivering exceptional service.

Health CareInnovation ManagementInternetService IndustryTelecommunications

Growth Opportunities

Responsibilities

Serve as the point of contact between customers, our eCommerce platform, and product vendors — keeping communication clear, smooth, and proactive from start to finish

Own customer issues from start to finish by investigating details, coordinating with vendors, and ensuring resolutions that leave customers fully taken care of

Communicate with warmth, clarity, and professionalism across email, chat, and occasional phone interactions

Deliver unforgettable “wow” moments — making things right, solving problems creatively, and turning challenges into meaningful experiences

Collaborate with operations and vendor partners to troubleshoot issues, keep orders on track, and prevent future problems

Spot patterns, share insights, and propose improvements that help the team innovate, refine workflows, and elevate the customer experience

Maintain exceptional accuracy and attention to detail in communication, documentation, and follow-through