Swimwear Anywhere Inc. · 1 month ago
Information Technology Specialist
Farmingdale, NY
Full-time
Onsite
Mid Level
$65K/yr - $70K/yr
3+ years expSwimwear Anywhere Inc. is seeking an IT Specialist who provides comprehensive IT support and ensures efficient resolution of technical issues. The role involves diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets.
FashionLifestyleManufacturingRetailTextiles
Responsibilities
Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email
Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions
Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations
Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs)
Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity
Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction
Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software
Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively
Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools
Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality
Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities
Qualification
Required
Strong troubleshooting, analytical, and diagnostic abilities
Excellent interpersonal and teamwork skills
Proven problem-solving, communication, and organizational skills
Ability to stay organized and create clear, thorough documentation for processes and procedures
Working knowledge of network devices, including switches, access points, and firewalls
Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals
Ability to perform heavy lifting (50+ pounds)
Ability to travel as needed
Minimum 3-5 years of IT experience required
Windows and MAC support required
Must be well-versed in network configuration and troubleshooting
Must be able to support Windows Server 2012 and up
Active Directory, GPO, DNS, and DHCP experience
Preferred
Experience with warehouse systems (e.g., Zebra scanners, pack stations)
Bachelor's Degree in Computer Science or Information Systems
Avaya IP Office experience
Company
Swimwear Anywhere Inc.
Swimwear Anywhere, Inc. is the premier designer and manufacturer of swimwear in North America.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Caputo, CPA
Chief Financial Officer
Recent News
EIN Presswire
2025-08-08
GlobeNewswire News Room
2025-03-07
Company data provided by crunchbase