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Ricoh USA, Inc. · 1 month ago

Field Representative II, Field Services Support SCA

Chicago, IL, United States

Full-time

Onsite

Entry, Mid Level

$21/hr - $22/hr

2+ years exp

Ricoh USA, Inc. is a company that provides services and repairs for a variety of products and systems at customer locations. The Field Representative II is responsible for managing territory and customer relationships while demonstrating technical expertise in servicing and repairing equipment.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Achieves expected productivity levels associated with assigned workload and level of experience

Manages territory, inventory, and customer relationships

Demonstrates excellent technical and customer relation skills

Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads

Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment

Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions

Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color, and multifunctional devices

Demonstrates required digital competencies associated with assigned products and level assignment

Completes technical training on new equipment as assigned

Effectively executes all required territory management and call handling procedures

Works closely with sales partners to maximize equipment leads and upgrade opportunities

Maintains and manages own parts inventory with a high degree of accuracy

Adheres to territory back-up plans

Completes all required administrative tasks in an accurate and timely manner

Complies with all company policies

Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed

Provides technical assistance to less experienced technicians

Exhibits professional appearance and demeanor at all times

Maintains productive, professional relationships with all company personnel

Is a positive and contributing team member

Responsible for maintaining a 'car stock' inventory

Performs other duties as assigned

Qualification

Electro-mechanical devicesElectrical circuitryDigital competencyCustomer serviceTroubleshootingTechnical manuals comprehensionPC software applicationsInterpersonal skillsVerbal communicationMethodical problem solving

Required

Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience

Requires a valid state driver's license and minimum level of auto insurance coverage per company policy, as position entails extensive use of personal car while on company business

Requires a strong working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency

Possesses methodical approach to resolving problems

Possesses strong interpersonal and verbal communications skills

Possesses excellent customer service skills including ability to follow up to ensure closure of issues

Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications

Possesses working knowledge of and application of PC's and associated software applications

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)