Klaviyo · 1 week ago
Lead Product Operations
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$124K/yr - $186K/yr
7+ years expKlaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. As a Lead Product Operations Manager, you will shape the future of Klaviyo through innovative product lifecycle tools and AI technologies, while collaborating with R&D teams to implement efficient operational solutions.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Directly manage, optimize, and execute operational solutions and tools essential to our R&D teams, from strategic planning through to execution and delivery, emphasizing hands-on implementation and iteration
Create and champion innovative, AI-driven processes and operational models that are lightweight, intuitive, and designed to avoid bureaucracy, significantly increasing velocity and maximizing business impact
Collaborate closely with Product, Engineering, Design, Analytics and Klaviyo’s broader Go-To-Market teams to maintain clear prioritization, visibility on roadmaps, and aligned execution of key initiatives and OKRs
Actively manage and maintain real-time product roadmaps, dashboards, KPIs, and reports, becoming the operational heartbeat that informs decisions, tracks progress, and identifies trade-offs
Lead practical initiatives to enhance product quality, accelerate PDLC velocity, and foster cross-team collaboration. Personally drive the implementation of metrics and continuous improvement efforts
Embed deeply within our R&D organization, bringing empathy and understanding to operational decisions and processes, and fostering a culture where operational practices directly support team success and wellbeing
Champion and implement AI-first solutions and tools, empowering the Product teams with technologies that streamline processes, enhance product usage insights, and significantly boost team productivity and effectiveness
Hands-on management of feedback loops in collaboration with Customer Experience, Sales, and Marketing, ensuring operational decisions and prioritizations reflect customer needs and insights
Create and manage actionable dashboards and analytical tools that proactively identify bottlenecks, productivity insights, and inform strategic decisions
Qualification
Required
7+ years of experience in product, product operations, or business operations roles, specifically within SaaS product organizations (B2B/B2C), with direct experience in a high-growth tech environment
Proven track record in hands-on operational execution, process improvement, and cross-functional collaboration
Ability to function well in a fast-paced environment
Demonstrated ability to work through ambiguity to a detailed solution–taking a problem, identifying a path forward, and driving an initiative through
Demonstrated empathy and deep understanding of Product, Engineering, and Design team needs, with the ability to build trust and drive operational excellence from within these teams
Strong analytical, technical, and stakeholder management skills, capable of influencing and driving alignment across teams
Practical experience implementing and managing AI-driven tools and solutions within product operations
Data-oriented approach, adept at synthesizing complex operational data into actionable insights
Experience with modern product management tools (e.g., Jira, Productboard, Coda) and analytics platforms
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
A comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
Investing.com
2026-01-03
2025-12-17
Company data provided by crunchbase