Wakefern Food Corp. · 1 month ago
SAP SD/OTC Lead
Edison, NJ
Full-time
Hybrid
Senior Level, Lead/Staff
$130K/yr - $180K/yr
10+ years expWakefern Food Corp. is the largest retailer-owned cooperative in the United States, supporting its members' retail operations. The SAP OTC / SD Lead is responsible for the design, implementation, and support of the SAP Order-to-Cash process, focusing on the retail and wholesale sectors, while managing a team and ensuring alignment with business objectives.
Food and BeverageRetailRetail Technology
Hiring Manager
Jordan Bishop
Responsibilities
Lead end-to-end Order to Cash (O2C) process design and implementation in SAP S/4HANA, including order management, delivery, billing, and receivables for Retail as well as Wholesale Operations
Manage and mentor a team of senior Order-to-Cash (O2C) experts onsite, ensuring effective collaboration and delivery of business objectives
Build and maintain strong relationships with business stakeholders. Understand business goals, recommend best practices to achieve them, manage prioritization of requests, oversee backlog, and drive initiatives that minimize time-to-value
Coordinate and manage system integrator and AMS (Application Management Services) resources across multiple parallel projects, ensuring alignment, timely delivery, and quality outcomes
Proven experience leading Order-to-Cash teams in complex business environments
Ability to manage multiple projects simultaneously with cross-functional teams
Experience working with system integrators and AMS providers
Build and maintain strong relationships with business stakeholders. Understand business goals, recommend best practices to achieve them, manage prioritization of requests, oversee backlog, and drive initiatives that minimize time-to-value
Own the pricing strategy and configuration, including condition techniques, promotions, markdowns, and retail-specific pricing models
Collaborate with business stakeholders to gather requirements and translate them into scalable SAP solutions
Design and implement retail-specific O2C flows, including store orders, Wholesale Orders and omnichannel fulfillment
Configure and customize SAP SD and SAP IS-Retail modules, including sales order types, pricing procedures, credit management, master data (customer, article, site), and logistics execution
Ensure seamless integration with SAP Retail, SAP CAR, POS systems, and third-party logistics providers
Support testing, training, and change management activities during project rollout
Monitor and resolve issues related to order processing, pricing discrepancies, and billing errors
Design and configure end-to-end wholesale business processes in SAP S/4HANA, encompassing order management, pricing, inventory handling, fulfillment, and billing to support high-volume B2B operations
Design and configure SAP GATP functionalities to support real-time product availability checks across multiple channels and locations
Leverage SAP Service Module (SD-SRV) to support service order processing, service contracts, and billing scenarios tied to retail operations
Integrate service management workflows with O2C and pricing processes to enable bundled product-service offerings
Configure service-related pricing conditions, warranty handling, and post-sale service tracking
Qualification
Required
Deep expertise in the standard SAP SD module
Specific functionality within SAP IS-Retail
Extensive experience in both wholesale and retail business processes
Proven track record of successful full-cycle SAP implementations
Lead end-to-end Order to Cash (O2C) process design and implementation in SAP S/4HANA
Manage and mentor a team of senior Order-to-Cash (O2C) experts onsite
Build and maintain strong relationships with business stakeholders
Coordinate and manage system integrator and AMS (Application Management Services) resources
Proven experience leading Order-to-Cash teams in complex business environments
Ability to manage multiple projects simultaneously with cross-functional teams
Experience working with system integrators and AMS providers
Own the pricing strategy and configuration, including condition techniques, promotions, markdowns, and retail-specific pricing models
Collaborate with business stakeholders to gather requirements and translate them into scalable SAP solutions
Design and implement retail-specific O2C flows, including store orders, Wholesale Orders and omnichannel fulfillment
Configure and customize SAP SD and SAP IS-Retail modules
Ensure seamless integration with SAP Retail, SAP CAR, POS systems, and third-party logistics providers
Support testing, training, and change management activities during project rollout
Monitor and resolve issues related to order processing, pricing discrepancies, and billing errors
Design and configure end-to-end wholesale business processes in SAP S/4HANA
Design and configure SAP GATP functionalities to support real-time product availability checks
Leverage SAP Service Module (SD-SRV) to support service order processing, service contracts, and billing scenarios
Integrate service management workflows with O2C and pricing processes
Configure service-related pricing conditions, warranty handling, and post-sale service tracking
Preferred
Bachelor's degree in a relevant field; SAP SD/OTC certification is highly desirable
10+ Years in SAP O2C, 3+ Years in Retail
Strong understanding of retail-specific processes, including point-of-sale (POS) integration, pricing, promotions, store connectivity, article hierarchies, and retail-specific master data
Experience in implementing advanced Available – To-Promise (ATP), product allocation, global ATP Solutions
Experience leveraging AI tools for data analysis and solution design
Knowledge of Order to Cash for Services is a big plus
Expertise in wholesale business processes, such as managing large sales orders, bulk deliveries, complex pricing, and credit management for wholesale customers
Experience in Global ATP would be a Plus
Familiarity with EDI, output determination, and tax configurations
Benefits
Medical, dental, and vision coverage
Life and disability insurance
A 401(k) retirement plan with company match & annual company contribution
Paid time off
Holidays
Parental leave
Access to wellness and family support programs
Fitness reimbursement
Educational and training opportunities through our corporate university
A collaborative, team-oriented work environment
Company
Wakefern Food Corp.
Wakefern Food Corp. is employing an innovative approach to wholesale business services.
10001+ employees
H1B Sponsorship
Wakefern Food Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
Funding
Current Stage
Late StageLeadership Team
Kenneth Grogan
Vice President Treasury Services
Darren Caudill
Chief Sales Officer
Recent News
2026-01-24
2026-01-20
2025-12-08
Company data provided by crunchbase