Desktop Support Technician jobs in United States
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GTN Technical Staffing · 4 days ago

Desktop Support Technician

positionWest Hollywood, CA
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

GTN Technical Staffing is seeking a Desktop Support Technician. This role involves managing the installation and maintenance of hardware and software, troubleshooting technical issues, and ensuring effective service delivery to users.

Field SupportInformation TechnologyRecruitingStaffing Agency
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Growth Opportunities
Hiring Manager
John Greguska
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Responsibilities

Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc
Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software
Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets
Imaging devices, including desktops, laptops, and other devices as needed
Install, configure, troubleshoot infrastructure – server/network devices
Handle IT shipping/receiving and dispatch of devices to users
Track hardware inventory, handle any issues and find resolutions for users
Handle tickets in ServiceNow in a timely manner
Assist in resolving technical escalations that arise during service delivery
Be highly adaptable and a self-starter
Work well with different types of management styles

Qualification

ServiceNowMicrosoft OfficeIOSAndroid troubleshootingPatch ManagementAnti-MalwareDesktop/laptop imagingInventory management toolsTeam motivationCommunication skillsAdaptability

Required

Working knowledge of meeting SLA (Service Level Agreements)
Basic industry standard technical knowledge
Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools
Excellent knowledge of computers (PC, Laptop and Mac) and peripherals
Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices
Outstanding communication skills to team and clients
Ability to motivate the team to adhere IT best practice and deliver outstanding customer service

Preferred

Working Knowledge of ITSM tool, Service-Now is a plus

Company

GTN Technical Staffing

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GTN Technical Staffing identifies, screens, and recruits information technology professionals.
dateFounded in 2000
location
Dallas, Texas, USA
people-size201-500 employees
web-link
http://www.gtntechnicalstaffing.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Jim Bright
Vice President, Sales
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Greg Smith
President
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Company data provided by crunchbase