Member Care Fraud Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

Allegacy Federal Credit Union ยท 1 month ago

Member Care Fraud Specialist

positionGreensboro,NC,US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Allegacy Federal Credit Union is committed to doing right by its members and ensuring their wellbeing. The Member Care Fraud Specialist will be the primary contact for assisting with fraud-related inquiries and will work closely with various departments to handle fraud investigations and member support.

Financial Services

Responsibilities

Review financial transactions and account activity to help identify unusual or potentially fraudulent behavior
Ability to handle sensitive information with discretion and confidentiality
Stay informed of common fraud schemes and trends through internal training or shared resources
Review member accounts through analysis for fraud or prevention of fraud by utilizing software such as, Visa Risk Manager, Visa Data Manager, Visa DPS CATS, Verafin, or Lumin
Serve as an expert for card-based fraud in accordance with department and organization standards, policies, guidelines, regulations and controls
Complete the initial intake of processing fraud and dispute cases, from initial reporting to resolution, including documenting, tracking progress and ensuring appropriate follow up guidelines are being provided
Collaborate with internal departments (e.g., Card Services, Deposit Operations, IT Security) to coordinate fraud investigations and recovery efforts
Take appropriate action on compromised accounts, including placing holds, closing accounts, or initiating new accounts as necessary

Qualification

VerafinFraud prevention techniquesAnalytical skillsCustomer serviceCompliance standardsCommunication skillsDNA-core systemProblem solvingAttention to detailTeam collaboration

Required

Excellent telephone communication skills
Excellent communication skills, both written and verbal
Ability to handle multiple tasks
Ability to work in a fast-paced team environment
General computer knowledge
Ability to diffuse an irate member while asking probing questions
Problem solving skills
Understanding of credit union products, services and promotions
Personal integrity and reliability
Ability to adapt to non-traditional work schedule/hours
Awareness of fraud trends, prevention strategies, and recovery processes
Strong analytical and problem-solving skills with attention to detail
Strong written and telephone communication skills
Work independently and collaboratively within a team setting and with all departments across the Credit Union
Familiarity with compliance standards and regulatory reporting requirements (e.g., SARs)
High school diploma or equivalent

Preferred

Past experience in a credit union call center
Familiarity with fraud prevention techniques
Strong background in customer service or member relations, with the ability to handle sensitive situations professionally
Broad knowledge of DNA-core system

Company

Allegacy Federal Credit Union

twittertwittertwitter
company-logo
Allegacy offers personal and business financial services to help a broad membership base including the employees, retirees, and families.
dateFounded in 1967
location
Winston Salem, North Carolina, USA
people-size201-500 employees
web-link
https://www.allegacy.org

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Cathy Pace
President & Chief Executive Officer
linkedin
leader-logo
Michelle Salvadore
Chief Financial Officer
linkedin

Recent News

Seattle TechFlash
Power Players 2025 Five to Watch: Nathanael Tarwasokono, Allegacy Federal Credit Union
2025-10-27
Seattle TechFlash
Allegacy Federal Credit Union plans 50-person member care center in Greensboro
2025-07-15
Seattle TechFlash
These are the 15 fastest-growing credit unions in the Triad
2025-04-11
Company data provided by crunchbase