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Augusta University · 1 month ago

Associate Director Operations and Occupancy

Augusta, GA

Full-time

Onsite

Lead/Staff, Director/Executive

$57K/yr - $61K/yr

3+ years exp

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers. The Associate Director of Operations and Occupancy is responsible for overseeing the day-to-day operations and occupancy management of all student housing, supervising key staff, and optimizing the housing management system, StarRez.

Higher Education

Responsibilities

Lead the management and optimization of housing systems to improve operational efficiency across the department

Collaborate closely with the Associate Director of Housing to advance the use of StarRez modules for student engagement and programmatic initiatives

Maintain accurate and up-to-date occupancy records, reports, and documentation to support Housing and Residence Life operations

Provide oversight for Living Learning Communities (LLCs) in collaboration with LLC Coordinators

Oversee all aspects of student housing operations, including room assignments, occupancy tracking, and related administrative processes

Coordinate early arrival and late stay accommodations in partnership with key campus departments

Responsible for assisting with all aspects of management of the StarRez Housing Management system, including the back-end testing and development of housing contract and lease processes, interim and break housing processes, returner self-selection, room profiling, data cleaning, and the extraction of data

Develop, implement, and communicate housing assignment policies and procedures to ensure consistency and clarity

Analyze occupancy trends and recommend strategies to optimize revenue generation while supporting university enrollment goals

Ability to oversee operational projects to ensure the housing management system is functioning as intended

Provide training, documentation, and support for staff and end-users related to StarRez use

Supervise the Operations Coordinator and Assignment Coordinator, providing guidance and oversight of daily responsibilities

Provides leadership to staff by communicating, interpreting, an administrating residence hall and University policies and procedures

Maintains a working knowledge of and collaborates with campus departments

Completes evaluations with staff to provide effective feedback on performance

Participates in the formal and informal evaluation process

Follows the progressive discipline procedure with staff when there is a need for corrective action

Provides ongoing training and development for assigned staff

Lead and manage Summer Housing operations, including logistics for summer camps and conferences

Approves OneUSG for assigned student staff

Provides leadership, mentoring, and role modeling for staff

Lead StarRez related projects including system upgrades, module integrations, training and implementation of new functionalities

Reviews vendor performance reports in coordination with Facilities Operations team and ensures alignment with service-level expectations and budgetary goals

Coordinate the Housing Selection process for new students, transfer students, and returning students

Performs administrative duties including: budget/spreadsheets management, maintaining records, monthly occupancy reports, etc

Attends meetings as determined by the supervisor and other departmental and divisional meetings as requested

Prepares and submits annual and other reports as assigned

Assist in managing student housing billing, including the posting, auditing, and reconciliation of daily transactions in conjunction with the Business Operations Specialist

Support roster verification and maintain precise housing records throughout the academic year

Serve as a resource to Residence Life staff for room changes, early withdrawals, and move-in/move-out logistics

Partner with Facilities to coordinate occupancy-related special projects

Integrates with Facilities Operations to coordinate and oversee vendor projects in the residence halls, ensuring services are delivered according to university schedules and housing priorities

Administer the annual review and update process for the housing contract and all related policies

Ability to streamline processes: Identifying areas for improvement and implementing changes to optimize efficiency

Maintains an awareness of student and staff concerns through formal contacts (i.e., office hours, appointments) and informal interactions

Ability to identify and resolve issues that may arise during operations

Coordinate with Facilities Operations to facilitate turn planning, resourcing, and execution

Provide oversight to maintain StarRez portal workflows, forms, reports, templates, and automated processes

Seeks knowledge and information to develop oneself professionally

Adheres to standard housing and student affairs professional standards

Represents Housing and Residence Life at seminars and conferences

Adheres to all Housing and Residence Life policies and procedures

Perform other duties as assigned

Qualification

StarRezSQLSupervisory experienceMicrosoft OfficeOccupancy managementInterpersonal skillsOrganizational skillsCommunication skillsProblem-solving

Required

Bachelor's degree from accredited college or university and three years of relatable experience with a minimum of two years of supervisory experience

Preferred

Master's degree from an accredited college or university in College Student Personnel, Project Management, or related field of study

Experience with housing management system such as StarRez

Experience with SQL

At least three years of supervising professional staff

Strong oral and written communication skills and strong organizational and administrative skills

Benefits

Health insurance

Dental insurance

Life insurance

Teachers Retirement System (or Optional Retirement Plan)

Earned vacation time

Sick leave

13 paid holidays

Tuition Assistance Program

Company

Augusta University

Glassdoor3.6

Augusta University offers opportunities #LikeNoOther through groundbreaking research, patient-centered clinical expertise and forward-thinking educational programs from three campuses in the beautiful Southern city of Augusta, Georgia, and satellite locations across the state.

Founded in 1828

Augusta, ga, US

5001-10000 employees