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US Foods · 2 weeks ago

Inside Sales Representative - Onsite

Rosemont, IL

Full-time

Onsite

Mid Level

$45K/yr - $70K/yr

3+ years exp

US Foods is building a next-generation Inside Sales team to engage, grow, and retain customers across the country. This Inside Sales/Flex Sales Representative role combines proactive outbound prospecting with strategic inside account management for small- and medium-sized independent operators.

E-CommerceFood and BeverageFood ProcessingSnack Food

Responsibilities

Conduct 15+ outbound calls per day to primarily independent restaurant prospects, using CRM and dialer tools to build and maintain a robust sales pipeline

Identify, qualify, and convert new opportunities through pitching, active listening, counseling, and effective objection handling

Partner closely with Marketing, Sales Enablement, and IT teams to refine targeting and improve lead quality

Maintain meticulous CRM (Salesforce) records of call activity, outcomes, and next steps

Support onboarding of new customers and ensure a smooth handoff between Inside Sales and Field Sales teams, when appropriate

Own and grow assigned customer relationships for a defined portfolio of primarily small- to medium-sized independent restaurant customers

Conduct regular account calls (via phone) to cover needs, assess satisfaction, identify growth /cross-sell/upsell opportunities, and proactively address service or product concerns

Develop and execute customer-specific strategies to drive product and category penetration, optimize profitability, and foster customer loyalty

Communicate market trends, new products, and promotional opportunities to assigned accounts

Manage pricing conversations and coordinate with cross-functional partners (Credit, Operations, Replenishment, etc.) to resolve administrative issues efficiently

Monitor customer purchasing patterns and retention metrics to anticipate needs and mitigate churn

Utilize CRM to track and record all customer communications and touchpoints

Engage internal stakeholders to address customer challenges, ensuring timely resolution and customer satisfaction

Provide feedback on sales processes, scripts, and systems to continuously improve team performance

Provide feedback on account segmentation approach to ensure the highest-quality leads are being funneled to the right initial outreach channel (inside sales vs. outside sales)

Execute key company initiatives and contribute to sales strategy and tactical planning as requested

Supports other team members by sharing best practices resources, actively participating in virtual team training activities, and providing constructive feedback, if requested

Attends weekly huddles with eagerness to learn and independently seeks to apply new learnings

Solicits and responds well to coaching and feedback provided in 1:1 sales planning calls and virtual work-withs; actioning feedback into improvement quickly

Update Individual Development Plan and prepare for check-ins with respective leaders

Engage in formal US Foods performance management process

Strive to learn and benchmark against industry trends (e.g., Engage in industry peer groups)

Pursue other personal learning and development initiatives (e.g., LinkedIn learning, ERG memberships, etc.)

Work closely with Local Sales Leadership, Customer Contact Team, and Operations teams

Customer contacts for all assigned accounts

The associate in this role is expected to perform assigned responsibilities inside a US Foods office-based environment

On-site at Rosemont, IL Headquarters, 5 days per week

Professional call-center-style environment with CRM, phone, and digital tools

Frequent collaboration with sales enablement, marketing, and field sales teams

Qualification

Sales AcumenCRM ProficiencyAccount ManagementProspecting SkillsAnalytical MindsetCommunication SkillsOrganizational SkillsMicrosoft OfficeSalesforceProblem-Solving SkillsCollaborationTime Management