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Dandy · 1 month ago

Senior Manager, Onboarding Strategy & Operations

United States

Full-time

Remote

Senior Level, Lead/Staff

$138K/yr - $168K/yr

8+ years exp

Dandy is transforming the dental industry through technology and innovation. They are seeking a Senior Manager, Onboarding Strategy & Operations to lead global training operations, ensuring efficiency and scalability as the company expands internationally.

Artificial Intelligence (AI)CADDentalHealth CareIndustrial AutomationLogisticsManufacturingSoftware

Responsibilities

Oversee global training operations, including scheduling, session readiness, and multi-market scaling to reduce friction and accelerate speed to first order

Lead high-priority, cross-functional programs such as international launches, pre-training ops optimization, and enablement initiatives

Analyze operational and training metrics to identify gaps and recommend improvements that drive faster activation and training effectiveness

Ensure training content drives desired behaviors and outcomes; maintain governance, quality, and global-readiness standards

Map, optimize, and standardize workflows, SOPs, and repeatable systems to support consistent global execution

Collaborate with Sales, BizSys, RevOps, Product, and other stakeholders to ensure operational readiness and seamless customer onboarding

Qualification

Strategy & OperationsData AnalysisProcess DesignCross-functional CollaborationTeam ManagementOperational ThinkingMulti-lingualLMS FamiliarityExceptional Communication

Required

8+ years in Strategy & Operations, Business Operations, or Management Consulting role, preferably within a Customer Experience (CX) or Customer Success (CS) organization in a high-growth technology environment

Proven ability to design and operationalize scalable systems that improve efficiency, reduce friction, and enable global teams

Track record managing complex, cross-functional programs from conception to flawless execution

Experience managing and scaling teams, with ability to mentor and develop operational and enablement staff

Data-driven: experience defining KPIs, analyzing metrics, and making recommendations to improve training, content, or operational outcomes

Exceptional communication skills: able to simplify complex concepts, influence stakeholders, and drive alignment across teams

Strong operational and analytical thinking; skilled at process design, improvement, and standardization

Comfortable in fast-paced, ambiguous environments, balancing multiple priorities