Bilingual AHS Specialist - Portuguese jobs in United States
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Amazon · 1 day ago

Bilingual AHS Specialist - Portuguese

positionTempe, AZ
timeFull-time
remoteOnsite
seniorityEntry Level
money$31K/yr - $64K/yr
date1+ years exp

Amazon.com strives to be Earth's most customer-centric company, and they are seeking a Bilingual AHS Specialist to provide dedicated support to third-party Sellers. The AHS Specialist will deliver sustainable results that improve Seller performance while engaging in frequent communication with Sellers and other departments to resolve issues.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Demonstrates effective, clear and professional written and oral communication
Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues
Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
Liaises with other departments as required to resolve Seller’s issues and questions

Qualification

Customer serviceFluent in PortugueseMicrosoft OfficeE-commerce experienceRoot cause analysisAnalytical skillsProblem solvingTime managementCommunication skills

Required

1+ years of customer service experience
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience in payments or e-commerce
Work flexible schedules including weekends, nights, and holidays
Speak, write, and read fluently in Portuguese

Preferred

Experience demonstrating problem solving and root cause analysis

Benefits

Equity
Sign-on payments
Full range of medical, financial, and/or other benefits

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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Company data provided by crunchbase