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Woodforest National Bank · 1 month ago

Fraud Investigator I FP

TX - Operations Center-010025231 Grogans Mill Rd

Full-time

Onsite

Entry Level

1+ years exp

Woodforest National Bank is a privately owned bank focused on building relationships and serving communities. The Fraud Investigator I is responsible for investigating and resolving fraud cases, analyzing trends, and supporting departmental strategies to minimize fraud losses.

Banking

Responsibilities

Maintains department performance levels and subject-matter-expertise of the bank’s policies and procedures for efficient and professional case resolution

Analyze and investigate fraud trends using existing resources and tools to recommend and deploy measures to control and reduce fraud losses

Analyze accounts that have been flagged for review by Verafin, P2P, BillPay, and Western Union for suspicious activity and judge whether the activity seems normal or possibly fraudulent

Support department strategies to achieve business goals and minimize fraud losses

Performs the following functions within the department: reviews and research checks processed for endorsements, kiting, forgeries, and counterfeit; reviews and research electronic transactions and activity to confirm fraud for customers; places holds on suspicious and fraudulent checks; blocks members’ accounts and access based on risk and exposure

Qualification

Fraud investigationBank operations knowledgeMicrosoft Office proficiencyAnalytical skillsCustomer service orientationTime managementCommunication skillsAttention to detailSelf-starter

Required

1+ years' experience in a fraud detection/investigation or risk management role in the banking or financial services industry; OR an equivalent amount of education/training required

High School Diploma or equivalent required

Strong working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud

Solid technology and internet searching skills including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and financial software applications (Mozart, Bancline, Evision)

Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment

Strong verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with customers and internal team members

Customer service orientation with developed analytical and problem-solving skills

Self-starter possessing the ability to work independently while supporting a team environment

Ability to follow directions and apply proper policies, procedures and guidelines

Strong attention to detail and high concern for data accuracy