Customer Success Manager (Buxton by Audiense) jobs in United States
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Buxton · 1 month ago

Customer Success Manager (Buxton by Audiense)

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$90K/yr - $100K/yr
date4+ years exp

Buxton is a next-generation analytics-to-action platform that helps organizations deeply understand and strategically activate their consumers. The Customer Success Manager will own a portfolio of customers, ensuring adoption, retention, and growth while acting as a strategic advisor to maximize the value from the analytics and software solutions.

AdvertisingHealth CareMarketingRetail

Responsibilities

Onboarding and Adoption - Ensure customers fully onboarded and enabled to leverage Buxton’s platform to achieve business their business objectives
Retention & Expansion - Monitor engagement, proactively mitigate churn risks, identify and execute upsell opportunities
Strategic Customer Engagement - Build strong relationships with key customer stakeholders, providing insights and actionable recommendations
Problem Solving & Execution - Own challenges, streamline workflows, and deliver fast, tangible results
Cross-Functional Collaboration - Partner with Analytics, Product, and Support teams to improve the customer experience and inform product evolution
Commercial Mindset - Negotiate, creating renewal agreements and identifying, vetting, and closing upsell opportunities

Qualification

Customer Success ManagementSaaS Industry ExperienceAnalytical MindsetMicrosoft Suite ProficiencyCRM ExperienceCommercial MindsetCommunication SkillsProblem SolvingCross-Functional Collaboration

Required

At least 4 years of experience in customer success or strategic account management in the SaaS Industry
Bias toward action - proactive, solution-oriented, and accountable
Strong analytical mindset - able to assess customer needs and drive meaningful improvements
Excellent communication skills - persuasive, strategic, and clear
Proficiency in Microsoft Suite (especially Excel); experience with CRMs (Salesforce preferred), experience with a customer success platform (CSPs like ChurnZero) and analytics tools are a must

Company

Buxton

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Buxton offers solutions for consumer analytics.
dateFounded in 1994
location
Fort Worth, Texas, USA
people-size51-200 employees
web-link
https://www.buxtonco.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
PSG Equity
2023-04-03Private Equity

Leadership Team

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Jim Swift
CEO
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Michael J. Landis
Chief Financial Officer
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Recent News

Morningstar.com
Buxton, Elevar, and Audiense Unite Under a New Brand: Audiense
2025-07-18
The Grocer
Buxton Brewery sold in pre-pack administration deal
2024-05-20
SalesTech Star
Buxton Acquires Elevar to Create Data Powerhouse for Omnichannel Insights and Customer Engagement
2024-01-19
Company data provided by crunchbase