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Cendyn · 1 month ago

Global Corporate Sales Director

United States

Full-time

Remote

Director/Executive

Cendyn is a company focused on strategic growth and sales within the hospitality industry. The Global Corporate Sales Director will manage relationships with major global partners, ensuring revenue maximization and customer satisfaction through strategic planning and relationship management.

AdvertisingCMSCRMDigital MarketingHospitalityInformation TechnologySoftware

Responsibilities

Develop a complete, wholistic understanding of corporate account demand partners and Cendyn customers and their target accounts resulting in solid business growth and trusting relationships

Create, maintain and execute on account development plans to ensure good customer health, to mitigate churn risk and to maximize all incremental revenue opportunities

Identify and execute on corporate target opportunities to win more RFPs, maximize revenue and collaborate with hotels on unsolicited bid opportunities

Ensure communication between demand partner, customer and internal teams is appropriate, consistent, and productive

Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies

Take an active role in trade association committees, chapter meetings and conventions

Arrange and attend TMC and Consortia trade events together with Cendyn hotel portfolio

Participate in webinar and consultative best practice sessions to hotels

Accountability Serves as the overall customer owner ensuring that all deliverables are met, and revenue opportunities maximized

Creates and executes on account development plans for key corporate accounts

Achieves trusted advisor status with the customer, serves as the demand partner advocate internally and leverages all resources to ensure positive overall demand partner and customer health

Excellence Builds growth and trust with business partner relationships and develop methods of customer engagement that allow for continuous improvement in customer satisfaction

Understands customer’s short- and long-term objectives and builds a strategic plan to help them achieve the objectives

Dedicates time understanding the hospitality industry landscape, new entrants and competition to allow for consultative conversations with Cendyn GCS customers

Collaboration Establishes credibility and customer confidence by implementing regular customer communication and in-person visits and performance reviews

Understands client needs/objectives, develop strategies and recommendations with our Cendyn demand partner opportunities to improve key performance metrics and drive revenue

Innovation Identifies opportunities for ongoing learning to ensure optimal partnership success from relevant demand partners and utilization of programs by each customer

Conducts analyses of clients’ business challenges, needs, competitive landscape, and future plans to improve how our demand partner opportunities can address these needs

Provides input and feedback, from a demand partner and industry segment trends perspective to the Cendyn Product group, on solution features and functionality

Humanity Identifies and maximizes opportunities to build long term relationships that are mutually beneficial

Demonstrates the willingness to push to continually provide exceptional service and strategy

Maintain a working knowledge of each demand partner’s technology and how it integrates with Cendyn CRS now and future landscape

Make high impact presentations to influence client actions

Use Salesforce or other CRM (Customer Relationship Management) products to communicate and track customer interactions

Qualification

Sales StrategyAccount ManagementGDS KnowledgeCRM ProficiencyCvent RFP ToolMicrosoft OfficeAnalytical ThinkingPresentation SkillsCommunication SkillsTeam Collaboration

Required

Proven sales results and experience

BA or BS from accredited college or university, or equivalent experience

As this position handles GDS channel demand partners, proven North America market recent global travel buyer corporate client relationship management is an essential requirement, or relevant equivalent experience

Experience evaluating competitive landscape, market trends, and customer insights

Familiarity with CRM database applications and enterprise-level software

Cvent Transient RFP (Request for Proposal) Tool experience

Proficiency in Microsoft Office products: Outlook, Excel, MS Word, PowerPoint

Strong presentation skills, proven ability to formulate and implement strategies, demonstrated ability to influence internal teams and customers

Ability to retain and grow accounts, with a strong commitment to customer satisfaction

Excellent organizational, planning, prioritization, and proven ability to manage multiple priorities

Excellent decision making and problem-solving skills

Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, presentation software, database software and desktop applications

Ability to interpret and analyze situations, identify solutions, and formulate recommendations for effective management

Ability to initiate creative thinking to accomplish continuous improvement and evolution of the department

Excellent communication, presentation, and interpersonal skills

Solid communication skills to effectively deal with various levels of management, staff, and/or outside contacts

Demonstrated interpersonal skills to work effectively in a team environment, influence others and maintain a professional and positive manner

Proven results of delivering customers solutions and meeting targets and goal

In-depth understanding of the company's key clients and their position in the industry

Eager to expand the company with new sales, clients, and territories

Able to analyze data and sales statistics and translate results into better solutions