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Coach · 2 days ago

Coordinator, Customer Development

New York, NY

Full-time

Onsite

Entry Level

$65K/yr - $70K/yr

1+ years exp

Coach is a global fashion house committed to innovation and inclusivity. The Coordinator, Customer Development will support the implementation of the Omni Customer Development strategy, focusing on in-store digital clienteling tools and services.

ApparelFashionLifestyleRetail

Responsibilities

Support the day-to-day usage of the in-store digital clienteling platform, Client Compass, and act as a key resource and technical expert for store teams and cross-functional partners

Act as liaison between store teams and IT team in order to identify, troubleshoot, and resolve technical issues within the digital clienteling platform

Assist manager in creation of resources that drive in-store clienteling

Keep open lines of communication with the field to solicit feedback on clienteling tools and programs to implement future improvements

Partner with third party app provider of digital clienteling platform to resolve technical issues and provide feedback

Pull and monitor Customer Development KPIs and goals to track organization’s progress

Support new and innovative omni client experience pilots through strategic planning, technical implementation and tracking results

Manage the in-store clienteling client amenities and gifting programs

Develop email and SMS scripts to support store outreach for clienteling campaigns and events

Qualification

Customer experienceTechnical troubleshootingProject ManagementIn-store retail experienceMicrosoft Office proficiencyCritical thinkingProblem-solvingTeamworkCommunication skillsOrganizational skills