Henry Schein · 1 month ago
Director, Post Purchase
United States
Full-time
Remote
Director/Executive
$139K/yr - $174K/yr
12+ years expHenry Schein is a leading provider of health care products and services. The Director of Post Purchase will spearhead strategies to enhance customer satisfaction and retention post-purchase, collaborating with various teams to identify pain points and implement scalable solutions.
DentalHealth CareMedical Device
Responsibilities
Optimize and implement a comprehensive post-purchase strategy that aligns with company goals and enhances customer satisfaction
Collaborate with marketing, customer support, and product teams to create cohesive post-purchase experiences
Analyze customer feedback and data to identify pain points and opportunities for improvement in the post-purchase journey
Design and oversee post-purchase touchpoints, including follow-up communications, feedback loops, and loyalty programs
Measure the impact of post-purchase initiatives on customer retention and satisfaction metrics
Lead and mentor a team dedicated to optimizing the post-purchase experience across all products and services
Stay updated on industry trends and best practices, making recommendations for continuous improvement in customer experience
Stay abreast of industry trends and competitor offerings to inform product decisions
Qualification
Required
Typically 12 or more years of increasing responsibility and complexity in terms of any applicable professional experience including proven experience in product management or customer experience roles with a focus on post-purchase phases
Strong analytical skills with the ability to derive insights from customer data and feedback
Exceptional communication and interpersonal skills, with a friendly demeanor to engage with various stakeholders
Experience in leading cross-functional teams and managing relationships across different departments
Ability to think strategically and creatively to solve complex customer experience challenges
A passion for customer success and a commitment to continuous improvement in the customer journey
Backlog grooming: Maintain and prioritize the product backlog
Feature trade-offs: Make informed decisions about what to build now vs. later
Collaborate with other product managers on team
Time management: Balance short-term delivery with long-term strategy
Familiarity with product management tools: (e.g., Jira, Confluence, Notion, Trello)
Legal & compliance awareness: Especially important in healthcare, etc. a plus
AI & emerging tech trends: Stay up to date with evolving digital technologies
Broad and unique range of professional skills with an expert understanding of industry practices
Outstanding proficiency with tools, systems, and procedures
Expert planning/organizational skills and techniques
Expert independent decision making, analysis and problem-solving skills
Outstanding verbal and written communication skills
Outstanding presentation and public speaking skills
Outstanding interpersonal skills
Outstanding conflict resolution skills and ability to deliver difficult messages
Use skill and influence to develop company objectives and principles and to achieve goals in creative and effective ways
Excellent negotiating skills
Strategic planning skills
Project management, consultative skills and ability to manage a budget
Expert in multiple technical and/or business skills
Ability to cultivate and develop lasting internal and external customer relations
Recognized in the industry as an expert
Strong financial skills
Preferred
Typically a Bachelor's Degree in Business, Marketing, Product Management, or global equivalent in related discipline
Master's degree or global equivalent preferred
May hold two or more industry certifications
Benefits
Medical, Dental and Vision Coverage
401K Plan with Company Match
PTO
Paid Parental Leave
Income Protection
Work Life Assistance Program
Flexible Spending Accounts
Educational Benefits
Worldwide Scholarship Program
Volunteer Opportunities
Company
Henry Schein
Henry Schein is a provider of health care products and services to office-based dental, medical and animal health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Kohlberg Kravis RobertsSMILE Health
2025-01-29Post Ipo Equity· $250M
2023-08-08Non Equity Assistance
2023-07-11Post Ipo Debt· $750M
Leadership Team
James A. Harding
SVP & CTO
Michael Ettinger
Executive Vice President, Chief Operating Officer
Recent News
2026-01-13
2026-01-13
Company data provided by crunchbase