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Mainstay Medical · 1 month ago

Therapy Specialist

Atlanta, GA, US

Full-time

Onsite

Entry, Mid Level

$65K/yr - $120K/yr

2+ years exp

Mainstay Medical is a medical device company focused on marketing an innovative implantable neurostimulation system, ReActiv8®, for people with disabling chronic mechanical Low Back Pain. The Therapy Specialist is responsible for providing comprehensive clinical and patient support to drive demand and accelerate the sales process through education, training, and participation in clinical cases. This role involves developing customer relationships and providing ongoing clinical education to ensure optimal product utilization and patient outcomes.

BiotechnologyEmergency MedicineHealth CareMedicalMedical Device

Responsibilities

Conduct strategic, evidence-based product presentations and interactive demonstrations to clinical decision makers and physicians within hospital, ASC, physician practice, and clinical settings

Implement targeted awareness campaigns by identifying and engaging key opinion leaders (KOLs) within specific territory

Develop customized educational content tailored to address the specific clinical challenges and priorities of different stakeholders

Create and nurture clinical champions within accounts by providing exceptional support, responding promptly to clinical questions, and demonstrating unwavering commitment to patient outcomes

Provide ongoing clinical education and comprehensive case support to customers through a structured program of initial training, advanced techniques workshops, and regular refresher sessions

Expand organic growth by collaborating with Therapy Managers, Area Business Managers, and Sales Leaders to identify high-potential accounts based on patient demographics, procedural volumes, and reimbursement landscape

Transition into the role of primary account maintenance and organic growth once implant volumes reach mutually established thresholds and demonstrate stability

Foster productive cross-functional relationships with field-based commercial partners through regular joint planning sessions, account strategy reviews, and collaborative problem-solving

Serve as Mainstay Medical’s clinical authority during surgical procedures and device implantations by providing all necessary equipment, demonstrating expert knowledge of implant methodology, and offering real-time troubleshooting guidance

Serve as primary contact for implanted patients

Conduct thorough device system interrogations using proprietary software and diagnostic tools to analyze performance parameters, patient response patterns, and therapy effectiveness

Deliver responsive on-call support for surgeries, reprogramming needs, MRI requirements, troubleshooting challenges, and follow-up as needed

Implement a multi-tiered educational approach for implanting physicians, referring clinicians, hospital personnel, and office staff through personalized one-on-one training sessions, comprehensive in-service education programs, and interactive seminars and symposiums

Systematically document clinical insights, physician feedback, and observed product performance during procedures and follow-up visits

Qualification

Clinical expertisePatient care experienceAccount managementMedical device supportOperating room protocolsClinical acumenCustomer engagementResults driven executionPersuasive communicationTenacityTeamworkAdaptabilityProblem solving

Required

Bachelor's degree in nursing, physical therapy or related field (or equivalent combination of education/experience)

Minimum 2+ years of progressive experience with proven track record in developing and nurturing customer relationships and account management

Extensive travel within assigned territory, and to regional meetings, conferences and field training programs is required (typically 60-80%)

Valid driver's license and reliable transportation required

Demonstrated clinical expertise in hospital environments, with particular emphasis on operating room protocols

2+ years of hands-on clinical experience in hospital settings with direct patient care responsibilities or specialized medical device support functions, including familiarity with sterile field maintenance, procedural workflows, and post-operative care protocols