Scientific Research Corporation ยท 3 weeks ago
Sr ServiceNow Developer / Admin
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expScientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry. They are seeking an experienced ServiceNow Developer to serve as the Subject Matter Expert for their ServiceNow platform, focusing on hands-on development, solution design, and business analysis to optimize the platform for performance and usability.
Biotechnology
No H1B
U.S. Citizen Only
Responsibilities
Personally develop and configure all ServiceNow applications, workflows, and integrations
Write custom business rules, client scripts, UI policies, script includes, and server-side scripts
Build and maintain Flow Designer automations and Integration Hub connections
Create custom applications and modify out-of-box functionality to meet business needs
Configure forms, lists, UI actions, and user experience enhancements
Conduct thorough testing, debugging, and quality assurance of all development work
Develop reports, dashboards, Performance Analytics, and data visualizations
Implement and maintain integrations with HR systems, Active Directory, and other enterprise tools
Collaborate with IT and HR stakeholders to gather and analyze requirements
Translate business needs into technical solutions and configuration approaches
Design scalable solutions that leverage out-of-box functionality where possible
Challenge and refine requirements to ensure optimal platform usage
Document solution designs and technical specifications
Present solution options to IT leadership with recommendations
Manage platform administration tasks including user management, roles, and security
Troubleshoot technical issues and provide expert-level support
Plan and execute platform upgrades, ensuring customization compatibility
Monitor platform health, performance, and utilization
Maintain technical documentation and knowledge base articles
Collaborate with IT leadership to develop and maintain the platform roadmap
Recommend enhancements, new modules, and platform capabilities
Establish development standards and best practices for the platform
Provide input on platform priorities and resource allocation
Advise leadership on technical feasibility and level of effort for initiatives
Qualification
Required
5-7 years of hands-on ServiceNow development and configuration experience
Proven experience with ITSM modules (Request, Incident, CMDB, Change, Asset, Knowledge)
Multiple full lifecycle ServiceNow implementations from requirements through deployment
Experience working as a primary or solo ServiceNow resource in an organization
Strong background in business analysis and requirements gathering
Track record of post-implementation platform optimization and stabilization
Certified ServiceNow System Admin
Expert knowledge of ServiceNow platform architecture and capabilities
Proficient in JavaScript, ServiceNow scripting (Business Rules, Script Includes, Client Scripts)
Strong experience with Flow Designer, Workflow, and automation tools
Understanding of ITIL processes best practices
US Citizen
Excellent communication skills with ability to translate technical concepts for non-technical stakeholders
Self-motivated and able to work independently with minimal supervision
Strong problem-solving and analytical thinking capabilities
Collaborative approach with ability to build relationships across the organization
Comfortable operating as the subject matter expert and being the 'go-to' person
Desire and willingness to grow technically and professionally
Adaptable and able to manage competing priorities effectively
Preferred
Experience with HRSD (HR Service Delivery) and knowledge of HRSD best practices
Experience making architecture recommendations to Sr IT Leadership
Experience with ServiceNow reporting, Performance Analytics, and dashboards
Integration experience (REST/SOAP APIs, Integration Hub, MID Server)
Benefits
Medical, dental, and vision plans
401(k) with a company match
Life insurance
Vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually
11 paid holidays
Tuition reimbursement
Company
Scientific Research Corporation
Scientific Research Corporation provides innovative solutions to the U.S. government, private industry, and international markets.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tim W.
Chief Operating Officer
Dolores Vogel
Learning and Development Business Partner
Company data provided by crunchbase