JCC Greater Boston · 2 months ago
Family Engagement and Communications Manager, Camp Grossman
Newton Centre, MA
Full-time
Hybrid
Mid Level
$58K/yr - $62K/yr
3+ years expJCC Greater Boston is a vibrant and inclusive community organization dedicated to nurturing meaningful relationships. The Family Engagement and Communications Manager at Camp Grossman is responsible for fostering relationships with families and community partners, managing communications, and enhancing engagement through various outreach initiatives.
Non-profit Organization Management
Responsibilities
Manage all aspects of Camp Grossman's Communications
Serve as the primary point of contact for both prospective and current camp families
Respond promptly and warmly to inquiries from prospective and current families, providing clear and accurate information
Guide new families through the full enrollment process and ensure a welcoming, supportive experience
Address questions about programs, policies, logistics, and schedules with professionalism and clarity
Triage family concerns to the appropriate staff and ensure timely follow-up and resolution
Maintain accurate records of all communications
Responsible for all family newsletters and other mass communications both in-season and throughout the year
Partner with Leadership and Marketing Teams to manage crisis communications and ensure timely, sensitive messaging when needed
Collaborate with program staff to document and share camp stories, photos, and videos
Manage creation, implementation and analysis of family surveys, and collection of data
Develop and maintain relationships with all community partners (examples include religious schools, day schools, synagogues and temples) to ensure Camp Grossman's visibility and recognition in greater Boston's Jewish community
Connect and partner with established JCC family and community coordinators
Manage Camp Grossman's Family Ambassador volunteers to assist with community engagement efforts
Plan, organize and manage all camper recruitment and engagement events; partner with JCC Events Coordinator and other team members for successful well-coordinated events
Partner with the Development team to develop and implement a strategy for camp alumni engagement
Coordinate with JCC Events Manager as need to facilitate rentals of Camp Grossman campus / facilities; coordinating events and staffing needs
Actively create a welcoming dynamic where each individual is valued, seen and welcomed
Actively participate as an essential member of the Camping team
Support JCC Greater Boston's mission, vision, and values of belonging, joyfulness, collaboration and transformation, including through personal role modeling
Participate in all staff meetings as assigned and contribute to overall organizational success
Attend JCCGB All Staff meetings
Other duties as assigned
Supervise camp photographer(s)/videographer(s) and act as on-site manager (in partnership with Marketing team) overseeing social media and/or marketing interns as assigned
Conduct regular supervisory meetings to provide on-going guidance, direction and supervision
Supervises and evaluates for assigned positions; observing staff in order to maintain a high level of instruction and safety
Uphold JCC policies and procedures and model alignment
Communicate effectively with supervisors regarding departmental or personnel issues
Foster a positive, collaborative work culture that promotes teamwork, accountability, and service excellence
Build and maintain a positive working relationship to achieve desired outcomes and the ongoing professional growth of the direct report; provide direct and clear constructive feedback and course correction when needed
Performs all aspects of time and attendance reporting to ensure accurate payroll for staff supervisees; adhering to payroll protocol and deadlines
Qualification
Required
Must have a Bachelor's Degree in communications, marketing, public relations, nonprofit management, or a related field
Must have 3 years progressive experience in an administrative, customer-facing, communications-focused role, with at least 1-year experience coordinating or managing a function, operations, nonprofit program or staff
A current and valid driver's license is required for this position
Proficiency in use of computers and tools like Office suites, Canva, CRM systems, and social media platforms, social media literacy, Microsoft Outlook, Word, Excel
Knowledge and familiarity with the summer day camp environment
Strong organizational and project management skills
Excellent written and verbal communication abilities
Preferred
Administrative/operations experience in or with camps or other similar non-profit youth development programs is strongly preferred
Experience managing digital communications: social media, email campaigns, content creation is a plus
Familiarity with Jewish traditions and pluralistic approaches preferred
Benefits
Competitive cost-sharing Health and Dental Insurance
JCC Sponsored/Paid Health Reimbursement Account
JCC Sponsored/Paid Group Life Insurance/LTD Coverage
Generous paid time off supporting a quality work-life balance
Tax-deferred 403(b) retirement savings plan
Voluntary Supplemental Vision Insurance
Additional Voluntary Supplemental Life/ADD coverage for you and your family
AbilityAssist Employee Assistance Program (EAP)
Norton Cyber Security Program
LegalEase Insurance program
This position is eligible for a free individual membership to JCC Greater Boston's top class fitness, recreation and wellness facility in Newton - offering virtual and in-person programs including indoor swimming, many fitness classes, and workout facilities, as well as discounts to many JCCGB events, classes, outdoor pool, and more!
Use of the Fitness Center at Leventhal-Sidman
Access to group fit classes, Arts & Culture adult programming at member rates
Discounts on a variety JCCGB's fitness/wellness programs and services
Free wellness events!
Discounted child care at JCCGB Early Learning Centers and after-school program
Discounted JCCGB camp tuition
Company
JCC Greater Boston
We believe in a vibrant and evolving Jewish community where everyone belongs.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lily Rabinoff-Goldman
Chief Executive Officer
Mark Sokoll
President and CEO
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