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Williams-Sonoma, Inc. · 1 month ago

Associate Operations Manager, B2B

3250 Van Ness Ave, San Francisco, CA, 94109, US

Full-time

Onsite

Mid Level

Williams-Sonoma, Inc. is seeking an Associate Operations Manager to support the B2B Retail Sales team. This role involves hands-on operational project management and collaboration with cross-functional teams throughout the project lifecycle.

Responsibilities

Partner with Retail account executives as operational support in their territory-specific pipeline of business

Assist Operations in managing current projects: updating inventory playbooks, auditing quotes prior to order placement, quote revisions, checking inventory status

Utilize Excel and our WSI systems to update project statuses at the item level, ensuring our timelines will meet clients’ delivery needs

Support Ops managers and cross-functional teams with providing project details and updates (Planning, Care Center, & Logistics)

Manage project status in partnership with Care Center support team and Logistics team - quotes, quote revisions, payments, keying orders and managing playbooks

Support Care Center teams with 'triage' plans for customer escalations

Participate in account executive pipeline sales reviews

Execute stock checks and alternate product suggestions in partnership with the Planning team