Reputation · 2 months ago
Technical Support Specialist (Tier 1)
Scottsdale, AZ Hybrid
Full-time
Hybrid
New Grad, Entry Level
0+ years expReputation is a company that has revolutionized customer experience management through its innovative platform. As a Technical Support Specialist, you will be the first point of contact for users seeking help, resolving issues, and ensuring clients feel supported and empowered to utilize the technology effectively.
AnalyticsEnterprise SoftwareInternetReputationSaaSSEOSocial Media
Responsibilities
Serve as the frontline contact for customer issues via phone, email, and chat
Troubleshoot and resolve basic to moderately complex issues using internal documentation
Triage and escalate more complex problems to Tier II with detailed case notes
Maintain documentation accuracy and quality within Salesforce
Educate customers on platform features and best practices
Contribute to support knowledge base content and improvements
Qualification
Required
0–2 years technical support, customer support, or SaaS experience
Ability to work a hybrid work schedule: 2 days in office on Tuesday and Wednesday (subject to change)
Strong verbal and written communication skills
Basic Excel knowledge and comfort with technical documentation
Detail-oriented and focused on resolving customer pain points quickly
Empathetic and able to translate technical information into everyday language
Thrives in high-volume, fast-moving environments
Highly collaborative, eager to learn, and always looking for ways to improve the customer experience
Flexible, adaptable, and willing to take initiative
Preferred
Experience with Salesforce or similar CRM tools, strongly preferred
Familiarity with social media or online reputation tools is a plus
Benefits
Flexible PTO for salary paid employees
Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1
10 paid company holidays
4 company paid , “Recharge Days,” which are wellness days off for the entire company
Health, dental and vision insurance
401k
Paid Parental Leave for all eligible employees as of day 1 of employment
Employer paid short and long term disability and life insurance
Employee Assistance Program (EAP)
Access to a wide variety of unique perks and apps:
PerkSpot - Employee Discount Program
Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options
Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support
Omada - Virtual prevention and physical therapy program
Ladder -Life insurance to supplement outside of employer offering
SoFi - Financial wellbeing platform and 1:1 advice
Fetch - Pet insurance discount program
Spring Health for Guardian - Virtual mental health support
XP Health for Guardian (virtual eye-wear platform)
Company
Reputation
Reputation empowers companies to fulfill their brand promise by managing their reputation performance in real-time – everywhere.
501-1000 employees
H1B Sponsorship
Reputation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (8)
2023 (7)
2022 (19)
2021 (5)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$210.63MKey Investors
Marlin Equity PartnersRC CapitalAscension Ventures
2022-01-25Private Equity· $150M
2019-08-20Series C· $34.9M
2018-02-02Series B· $3.8M
Leadership Team
Joe Burton
Chief Executive Officer
Scott Barmmer
Chief Revenue Officer
Recent News
2025-09-28
Destination CRM
2025-09-12
Company data provided by crunchbase