impact.com · 7 hours ago
Customer Solutions Specialist
Columbus, OH
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $75K/yr
2+ years expimpact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships. The Customer Solutions Specialist will provide customer support for the platform, act as a trusted guide for users, and contribute to improving client satisfaction.
Computer Software
Responsibilities
Provide delightful customer support during either US Eastern or US Pacific time hours through chat, email, and ticketing systems for our global user base
Act as the first point of contact and a trusted guide for thousands of brands and partners, helping them navigate the platform and troubleshoot any issues that arise
Investigate and troubleshoot user challenges by replicating client experiences, testing features, and identifying root causes
Serve as the voice-of-the-customer, gathering critical feedback and collaborating with cross-functional teams to enhance client satisfaction and continuously improve platform performance
Help shape the future of our customer support organization as a foundational member of our new Columbus-based team
Qualification
Required
2+ years of experience in Front-End Web Development or Technical Customer Support, ideally within a SaaS environment
Phenomenal written communication skills, with an ability to be clear, concise, and professional across multiple channels
Strong technical troubleshooting skills and a proven ability to simplify complex issues for non-technical users
Quick thinking with strong analytical skills, and the capability to manage many different communication threads on diverse topics simultaneously
Comfortable working with tools and concepts like APIs, FTP, SQL, JavaScript, and HTML
A genuine curiosity and the technical aptitude required to master a complex software platform
Meticulous accuracy and a high standard for the quality of your work
The resilience and presence to handle customers in every state of mind, from delighted to frustrated, while maintaining a professional demeanor
Strong internal motivation, a passion for service, and a drive to deliver memorable customer experiences
Preferred
Affiliate & Partnerships Industry Fundamentals Certification by PXA
Benefits
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Medical Aid and Provident Fund
Group schemes with Discovery & Bonitas for medical aid
Group scheme with Momentum for provident fund
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
Fitness Club Reimbursement
Internet Allowance
Company
impact.com
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more.
1001-5000 employees
H1B Sponsorship
impact.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (9)
2023 (9)
2022 (3)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
David A. Yovanno
Chief Executive Officer, Board Director
Lisa Riolo
Co-Founder
Recent News
2025-10-02
MarTech Breakthrough
2025-08-14
Company data provided by crunchbase