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AdaptHealth · 1 month ago

Manager, Strategic Integrations

New York, United States

Full-time

Onsite

Mid, Senior Level

5+ years exp

AdaptHealth is seeking a Manager, Strategic Integrations to play a key supporting role within their Enterprise Center of Excellence. This position is responsible for managing integration tasks, supporting onboarding efforts, and ensuring smooth transitions for acquired entities.

Health CareHospitalMedical Device

Responsibilities

Assist in the execution of integration activities including pre-go-live planning, system setup, and post-go-live support

Coordinate task completion and status tracking across departments (Operations, IT, Finance, HR, Compliance, etc.)

Follow established integration playbooks and templates to support consistency and efficiency

Support gap resolution and issue escalation during onboarding and conversion

Monitor and track progress of integration checklists and project timelines

Participate in site visits or virtual support sessions as needed

Support the planning and execution of CoE-led initiatives aligned with organizational goals

Assist in monitoring project milestones and maintaining documentation and reporting

Act as liaison between functional teams to help maintain alignment and drive task completion

Support the development and delivery of training sessions and resources for onboarding teams

Coordinate with internal trainers and subject matter experts to ensure knowledge sharing

Respond to integration-related inquiries and support tickets

Collaborate with CoE leadership and team members to execute assigned responsibilities

Participates in regular team meetings, reporting progress and identifying risks or support needs

Promote a culture of collaboration, adaptability, and operational excellence

Use tools such as Jira, Microsoft Suite, FreshService and Brightree for task tracking and reporting

Compile data and prepare reports to support leadership decision-making

Assist in identifying and implementing process improvements

Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback

Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards

Establish annual goals and objectives for the department based on the organization's strategic goals

Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations

Qualification

Integration ManagementProject ManagementCross-functional CollaborationMicrosoft OfficeJiraFreshServiceBrightreeProject Management CertificationSix Sigma CertificationAnalytical SkillsCommunicationProblem-solving SkillsRelationship BuildingConflict Management

Required

Bachelor's degree in Business Administration, Operations Management, Healthcare Administration, or related field

5-7 years of experience in project management, operations, or integration roles

2-3 years of management or team leadership experience

Experience managing complex, multi-phase projects with cross-functional teams

Excellent relationship building skills and personality

Excellent verbal and written communication and presentation skills

Proven ability to demonstrate a drive for results and accountability of business needs

Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective

Above-average critical thinking, analytical and problem-solving skills

Decision making, and problem-solving skills with attention to detail prioritizing and manage multiple tasks

Ability to manage conflict and maintain constructive working relationships with people at all levels of an organization (both internal and external to the company)

Ability to meet deadlines; accomplish work in order of priority; professionally maintain composure and effectiveness under pressure and changing conditions

Proficient computer skills and knowledge of Microsoft Office

Demonstrate decisiveness in resolving business problems, making decisions, and identifying priorities

Must be able to bend, stoop, stretch, stand, and sit for extended periods

Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use

Work environment may be stressful at times, as overall office activities and work levels fluctuate

Subject to long periods of sitting and exposure to computer screen

May be exposed to angry or irate customers, patients, or referral sources

Ability to utilize a personal computer and other office equipment

Able to lift to 5 to 10 pounds periodically as needed

Mental alertness and the ability to properly treat confidential information

Physical and mental ability to perform essential functions

Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy

Ability to work independently with little or no supervision

Ability to work outside of normal business hours as needed

Must be able to travel as needed