SMX · 3 hours ago
Senior Help Desk Specialist (4406)
Dahlgren, VA
Full-time
Hybrid
Mid, Senior Level
$88K/yr - $146K/yr
6+ years expSMX is looking for a highly motivated Senior Help Desk Specialist to join our team in support of Naval Surface Warfare Center Dahlgren Division (NSWCDD) in Dahlgren, VA. The Senior Help Desk Specialist will provide advanced technical support within the help desk team, diagnosing and resolving complex technical issues while mentoring junior staff.
AnalyticsCloud ComputingCloud Data ServicesCloud SecurityCyber SecurityInformation TechnologyIT ManagementSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide troubleshooting and resolution for complex hardware, software, and network issues
Respond to and resolve customer inquiries in a timely and professional manner
Guide and support other help desk staff, providing training and knowledge sharing
Maintain accurate and detailed records of support requests, resolutions, and follow-up actions
Assist in the installation, configuration, and maintenance of IT systems and equipment in support of the NSWCDD customer
Identify areas for improvement for help desk processes and procedures
Resolve escalated issues and coordinate with other IT teams or external vendors as necessary
Qualification
Required
Clearance Required: Secret
Must be able to obtain and maintain Top Secret
Bachelor's degree in computer science, Information Technology, or a related field
Minimum of 6 years of professional experience in Industry, Federal or DoD Help Desk Support
Experienced in using a help desk tool such as ServiceNow
Strong knowledge of troubleshooting computer hardware, software, and networks
Strong problem solving and analytical skills
Effective communication and interpersonal skills
Ability to work independently and as part of a team
IAT III or higher certification
Benefits
Health insurance
Paid leave
Retirement
Company
SMX
SMX is a provider of information technology (IT), services, and advanced engineering with a focus on Cloud Solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter LaMontagne
Chief Executive Officer
Recent News
2025-11-24
Company data provided by crunchbase