Envoy Mortgage · 1 month ago
Loan Originator Assistant-Unlicensed
Forest Hill, Maryland
Full-time
Onsite
Entry Level
$40K/yr - $40K/yr
1+ years expEnvoy Mortgage is seeking a Loan Originator Assistant (LOA) to provide essential sales support and administrative assistance within their branch. The LOA will facilitate loan applications, coordinate communications with clients and realtors, and promote the company's products while ensuring superior customer service.
BankingCommercial LendingFinanceFinancial ServicesLendingMortgageTrading Platform
Responsibilities
Facilitate the completion of loan applications, coordinate collection of documentation including credit reports, run DU/LP/AUS, prepare loan files for processing, and send closing cost worksheet to borrowers
Coordinate discussions between the Loan Originator, referral partners, and clients as a primary contact throughout the lifecycle of the loan process, and arrange meetings to ensure any follow-up actions are completed
Promote Envoy's products to Real Estate Agents, Home Buyers, leads, and referral sources while tracking and managing follow ups
Assist Loan Processor with putting scenarios together for prospective clients (researching client scenarios with underwriting and investor guidelines)
Assist with call backs to prospects that require a phone consult prior to a face to face or virtual meeting
Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products
Request and gather relevant information/documents from the borrower to complete the application, its structure and all loan disclosures
Follow up and respond to customer and in-house inquiries on transactions to offer superior customer service
Enter loan applications into Loan Origination System (LOS) and assign to Originator/LOA
Review all loan package paperwork checking for inconsistencies, omissions, and inaccurate income calculations, reporting any errors to the Originator
Call and obtain conditions from borrowers and Realtors to clear conditions, as necessary
Review documents and entire loan files and work to prevent problems by highlighting deficiencies
Monitor the process and communicate effectively with the borrower and all other parties to the transaction on the status of the loan
Understand and research investor guidelines and stay up to date on program changes that effect the processing or originating of loans in pipeline
Submit complete files to processing based on Investor and/or AUS requirements
Communicate loan approval by sending pre-approval/commitment letters to all parties involved in transaction
Responsible for periodic status calls to all parties involved in transaction (Clients, Realtors, Builder, etc.)
Send out correspondence -- Thank you cards, Closing Cost Calculators, etc
Order Appraisals and 3rd party services (VOE, Title, certifications, and related documents to create loan packages for processing
Coordinate Closing details with Client -- Final Payment, rate, Cash to Close, etc
Review all closing statements, compare to signed loan estimate worksheet before signings and correct discrepancies
Review & create disclosure and re-disclosure packages and deliver to the borrower
Deliver appraisals and/or property valuations to the borrower and document proof of receipt
Facilitate timely Closings by working directly with the Title Company and customer to schedule
Develop complete knowledge of Envoy's products, systems, and competitive advantages
Become familiar with Envoy's process, policies, and procedures
Maintain regular attendance and able to work in the office Monday-Friday during regular office hours, plus potential overtime, as necessary
General clerical and phone support, as needed
Additional duties as assigned
Qualification
Required
High school diploma or equivalent, Bachelor's degree is a plus
1+ years of experience as a LOA/Loan Partner preferred
Knowledge of Microsoft Excel, Word, and Outlook
Ability to learn, or have past in-depth experience, in a customer facing role
Ability to analyze issues and create effective resolutions, while managing multiple projects concurrently
Ability to process, organize and interpret large amounts of data, which reflects loan files
Excellent customer service skills and adept at working in a team environment
Must be a self-starter who is reliable, detail oriented with the ability to resolve issues
Exceptional follow-up, time management, interpersonal, and verbal and written communication skills
Willingness to learn, self-motivated, social media savvy and a forward thinker
Benefits
Health Insurance
Paid Time Off (PTO)
Paid Holidays
401(k)
Company
Envoy Mortgage
Envoy Mortgage operates as a mortgage bank in the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bradley Mauritzen
SVP, Treasury & Finance
Company data provided by crunchbase