Expedient · 1 month ago
Entry-Level IT Support Associate (X)
Lewis Center, OH
Full-time
Onsite
New Grad, Entry Level
$32K/yr - $37K/yrExpedient is a company providing multi-cloud platforms and data center infrastructure as a service. They are seeking an entry-level IT Support Associate to join their Operations Support Center team, where the candidate will receive training and hands-on experience with various technical platforms while handling client support requests.
Cloud ComputingCyber SecurityInformation ServicesInformation TechnologySecurityTelecommunicationsVirtualization
No H1B
Responsibilities
Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed
Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility
Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support
Qualification
Required
Some experience with IT and technology; acceptable experience can include self-study, technical school or work experience
Willingness and ability to learn
Ability to handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc
Ability to follow strict security protocols to allow client access requests inside the data center using specific access control criteria
Ability to follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility
Ability to use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support
Preferred
Previous customer-service work experience
Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience
Excellent written and verbal communication skills
Strong analytical and independent problem-solving skills
Ability to prioritize and multitask in a fast-paced, time-sensitive environment
Must pass pre-employment screens
Benefits
Fully paid training (including industry certs)
Professional Development & Training
Cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc.
Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.
An additional bonus, paid out upon completion of the initial training.
Company
Expedient
Expedient is a network of data centers offering cloud computing, a wide range of managed services, and network connectivity.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-10-21Acquired
Leadership Team
Bryan Smith
Chief Executive Officer
Jonathan Rosenson
President and Chief Operating Officer
Recent News
2025-06-21
2025-06-06
Company data provided by crunchbase