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U.S. Immigration and Customs Enforcement (ICE) · 2 weeks ago

Solutions Development Office Technical Analyst (O-5 Billet) Non-Supervisory

Washington, DC

Part-time

Onsite

Mid Level

4+ years exp

U.S. Immigration and Customs Enforcement (ICE) is seeking a Solutions Development Office Technical Analyst to support IT innovation for healthcare delivery. The role involves designing, implementing, and maintaining IT solutions, conducting research, and collaborating across teams to enhance healthcare delivery systems.

GovernmentLaw EnforcementSecurity

No H1B

U.S. Citizen Only

Responsibilities

Design, develop, implement, maintain and support solutions as determined by project approval processes, and as requested by chain of command

Design front-end user interfaces, back-end data storage systems, business logic, and automations in accordance with SDO development standards and industry standards and best practices

Design, develop, and present relevant training materials pertaining to solutions and platforms in the SDO portfolio

Collaborate with other IHSC units and HITU offices and staff to distill technical requirements from functional requirements. Provide input on requirement gathering sessions and workgroups to accurately capture and document functional requirements

Develop metrics, report and summarize assignment outcomes for areas of responsibility

Establish, manage and/or resolve SDO support requests. Analyze, escalate and work collaboratively with other staff from IHSC and the ICE Office of Chief Information Officer (OCIO) on support issues of increased complexity

Conduct market research, coordinate demonstrations; develop technical white papers and issue papers; conduct analysis of alternatives to identify technical solutions that align with project requirements

Support IT cost-benefit analyses, risk assessments, and analysis of alternatives activities to inform IHSC staff develop proper business case documentation to support their IT initiative

Explore, research and become proficient in other technology platforms and advise how to integrate those platforms into the IHSC environment

Review documents within scope of HITU projects including, but not limited to: functional requirements documents, privacy threshold analysis, privacy impact assessments, user guides, and more

Review technical sections of Performance Work Statement (PWS), Statement of Work (SOW), Quality Assurance Surveillance Plan (QASP) and other acquisition documentation within scope of HITU projects

Develop technical Standard Operating Procedures (SOPs), instructions, guides and training to support technical processes and best practices to contribute to the SDO Knowledge Base

Provide input for technical policy, procedures and strategies governing the planning and delivery of information technology services throughout IHSC

Provide input for budgetary activities associated with tracking IT acquisitions, spend plans for current and future projects, Service Level Agreements (SLAs) and developing cost estimates

Perform risk management; identify and assess project risks, mitigate threats and identify opportunities

Provide input to Contracting Officer's Representative (COR) and/or Project Officers responsible for ensuring contractor compliance and the delivery of contract deliverables

Provide continuous feedback to support process improvement within HITU by identifying, analyzing and improving existing operational processes; as appropriate, develop new processes

Qualification

Software developmentDatabase designUser interface designMicrosoft SharePointLow-code platformsEvent-driven architectureHTMLCSSJavaScriptProject managementCultural competencyInterpersonal skillsOrganizational skillsWriting skillsFlexibility

Required

You must be a U.S. citizen to apply for this position

You must successfully pass a background investigation

You must successfully pass a drug screen

Males born after 12/31/59 must certify registration with Selective Service

Unless otherwise noted, you must meet all requirements by the closing date of the announcement

Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC

You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission

Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate. Civilians are not eligible for this position

PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve

A bachelor's degree or higher in health care or information technology related field AND minimum of four years of experience working in a professional environment as a developer

If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain currency. This position may be required to perform clinical activities with the scope of clinical license in times of critical needs within the agency

Proficiency with front-end user interface and user experience design concepts and practical application

Proficiency with back-end system design and development including relational databases and NoSQL databases

Proficiency with software development concepts such as variables, algorithms, data structures, runtime complexity and their practical application

Proficiency with software communication mechanisms such as application programming interfaces over network (e.g, REST, GraphQL)

Proficiency with Microsoft SharePoint and Power Platform including Power Apps, Power Automate, and Dataverse

Proficiency with low-code platforms (e.g., ServiceNow, Salesforce, Appian, Pega)

Proficiency with event-driven architecture design, development and implementation

HTML, CSS, JavaScript, Python, Golang, .NET and/or C# experience

Experience with project management concepts including waterfall and agile methodologies

Knowledge of medical, administrative, ethical and legal requirements and standards related to healthcare delivery and the privacy of protected patient information

Knowledge of program policies and guidelines, and operating procedures relating to medical information

Knowledge of organizations and responsibilities of all levels of government operations for medical information communication

Ability to provide input for responses to congressional inquiries and to effectively communicate

Flexibility and ability to adapt to sudden changes in schedules and work-related requirements

Highly effective interpersonal and organizational skills; strong writing skills to include document formulation, editing, and review

Interact effectively and collaboratively with interdisciplinary teams to ensure the provision of medical care of detainees and development of program initiatives

High degree of initiative, and follow-through on a wide range of sensitive, complex, and program issues

Occasional travel required to support IHSC facilities